Manager, Learning Commons (Math Center)

Tarrant County College District•Fort Worth, TX

5d•Onsite

About The Position

Reporting to the assignment area(s) campus leader, this role is responsible for overseeing and managing the day-to-day operations of one (or more) section(s) of the Learning Commons. The incumbent ensures that the primary focus of all employees in their assigned section is providing excellent customer service that maximizes student success and support. The position is responsible for upholding and promoting the mission of the Learning Commons, and the training, supervision, and overall performance of their assigned direct reports.

Requirements

Bachelor's degree and three (3) years of working experience related to the Essential Performance Requirements, or any equivalent combination of education and work-related experience
One (1) year experience supervising (e.g., managing, evaluating the performance of others)
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Skilled using Microsoft Windows, the Microsoft Office suite, including Outlook, Word, Excel, and PowerPoint, and using web browsers to access the internet
Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Skilled with coordination by adjusting actions in relation to others' actions
Skilled using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to consider the relative costs and benefits of potential actions to choose the most appropriate one
Ability to monitor and assess performance of yourself, other individuals, or organizations to make improvements or take corrective action
Ability to negotiate by bringing others together and trying to reconcile differences
Ability to maintain a service orientation by actively looking for ways to help people
Ability to manage one's own time and the time of others

Nice To Haves

Master's degree in mathematics, Mathematics Education, or a closely related field
At least one (1) year’s working experience collaborating with mathematics faculty and using data to evaluate services and improve student success outcomes
At least one (1) year’s working experience supporting dual credit and Early College High School students through tutoring, academic support services, or student success initiatives
At least one (1) year’s working experience providing college-level mathematics tutoring and academic support in a higher education setting

Responsibilities

Supports the strategic objectives of the Learning Commons
Implements training for assigned employees; assists in the creation of training and best practices
Designs and implements sound operational policies and procedures for the Learning Commons
Evaluates effectiveness of operational policies and procedures
Recommends purchases and monitors expenditures for items suited for assigned area(s), including multiple learning labs
Develops instructional objectives, plans, and assessment tools for the area of responsibility
Maintains inventory records and an accurate accountability for all supplies, materials, equipment, and software computer packages in multiple labs
Provides excellent customer service as a primary contact for patrons of the Learning Commons
Provides tutoring services as needed in assigned areas
Supervises and manages directly reporting employees in the assigned area(s)
Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College