Manager, Learning and Development

Boston Pizza International Inc•Richmond, BC

4h•CA$64,200 - CA$72,000•Hybrid

About The Position

Boston Pizza International is seeking a Manager, Learning and Development to join their team. This role will support their Canadian markets and is responsible for implementing strategic plans, programs, tools, and learning initiatives that support Boston Pizza restaurants across Canada. The goal is to ensure franchisees and restaurant teams are equipped with the knowledge, skills, and resources needed to deliver an exceptional guest experience. The Manager, Learning and Development collaborates with cross-functional partners, franchisees, and restaurant teams to support the development and execution of standards, procedures, and programs throughout the system.

Requirements

A post-secondary degree or diploma, preferably in Learning & Development, Adult Education, Business Administration, Human Resources, Hospitality or a related field.
2–4 years of experience in learning & development, training, operations, or a related role.
Experience supporting program execution, developing training or communication materials, and coordinating projects or initiatives.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Teams).
Familiarity with learning management systems, communication tools, and system-based workflows.
Comfortable learning and applying emerging tools, including AI supported content creation, video creation, image editing, translation support, and process automation. (e.g., video editing tools, written content tools, etc.)
Strong written and verbal communication skills, with the ability to create clear, engaging training and communication materials.
Highly organized with the ability to manage multiple priorities, coordinate projects, and support execution in a fast-paced environment.
Strong relationship-building skills with the ability to work cross-functionally and support/facilitate meetings, presentations, and training sessions.
Self-motivated, adaptable, and able to thrive in a fast-paced environment.
Works well independently and collaboratively, with a proactive and responsive approach to supporting others.
Curious and detail-oriented, with the ability to turn insights into practical improvements.
Willing and able to travel, including supporting in-market (on-site) activities and training.

Nice To Haves

Experience in restaurant or hospitality operations, or familiarity with franchise environments, field support structures, or multi‑location training.
Experience with creative tools (e.g., Adobe Creative Cloud) and a background in graphic design or content creation.

Responsibilities

Develop, design, implement and maintain training programs and resources that support restaurant operations, including instructor led, virtual and self-directed learning. This includes participant guides, facilitator guides, videos, job aids and other learning materials.
Manage and support Boston Pizza's Learning Management System, including course administration, learning paths, reporting, user management, content maintenance, system enhancements and ongoing support for restaurant users.
Lead or support cross functional learning and development initiatives, including onboarding, staff & manager training, restaurant initiatives and system wide rollouts.
Evaluate program effectiveness through field feedback, operational insights, learner data and industry best practices to drive continuous improvement.
Serve as a key contact for learning and development inquiries by managing support platforms and inboxes, providing timely guidance, issue resolution and escalation to ensure alignment across teams.