Learning and Development Manager

Makeready LLC•Nashville, TN

3h•Onsite

About The Position

The Joseph is an expression of modern luxury rooted in art, culture, and the warmth of true hospitality. Situated in the heart of Nashville, it offers a refined escape where thoughtful design, world-class culinary experiences, and meaningful service come together effortlessly. The Joseph invites guests into a world that feels both elevated and deeply personal. From curated art collections and immersive dining to serene guestrooms and intimate gathering spaces, every detail is designed to create an experience of Nashville at its most refined. The Learning & Development Manager is a strategic and hands-on leader responsible for shaping the growth, performance, and culture of our team. This role partners closely with People + Culture and operational leaders to design and deliver impactful training that elevates service standards, strengthens leadership capability, ensures compliance, and brings Makeready’s Guiding Principles to life across the property. At The Joseph, we go beyond developing talent, we curate careers and cultivate a culture where excellence is instinctive and every detail matters. As Learning & Development Manager, you will be instrumental in shaping the individuals who define our guest experience, ensuring our brand is expressed with sophistication, intention, and grace.

Requirements

3–5+ years of experience in learning & development, training, or People + Culture within hospitality or a luxury service environment
Strong facilitation skills with the ability to engage diverse audiences
Experience delivering compliance, operational, and leadership training
Excellent interpersonal, coaching, and communication skills
Highly organized with strong attention to detail and follow-through
Ability to stand, walk, and move throughout the property for extended periods
Ability to conduct in-person training sessions and engage with team members across various departments
Ability to lift and carry training materials or equipment up to 25 pounds, with or without accommodation
Ability to use a computer and standard office equipment

Nice To Haves

Experience with Forbes Travel Guide Service Training preferred
Experience with LMS platforms and training systems preferred

Responsibilities

Partner with People + Culture leaders to prepare and deliver training across regulatory topics, hospitality education, leadership development, and brand standards
Design and facilitate engaging training programs including onboarding, service culture, compliance, and leadership development
Conduct guided trainings in collaboration with the Director of People and Culture and department leaders
Deliver department-specific training sessions using engaging methods such as role play, classroom learning, interactive refreshers, and other creative approaches
Ensure all training reflects an elevated, personalized luxury service experience
Partner with the Director of People and Culture and department leaders to identify high-potential talent and support internal career growth pathways
Facilitate leadership development programs focused on coaching, communication, and accountability
Provide ongoing coaching and feedback to leaders across the property
Track and manage all required licenses and certifications for hotel associates
Ensure compliance with regulatory training requirements and Marriott International brand standards
Maintain accurate training records and audit readiness at all times
Manage learning platforms and track training completion and effectiveness
Analyze training data to continuously improve program impact
Maintain training materials, documentation, and compliance records