Manager Lean/Six Sigma Black Belt

CHRISTUS Health•Irving, TX

About The Position

The Manager Lean/Six Sigma Black Belt leads enterprise-level performance improvement initiatives intended to deliver sustained improvements in quality, experience, access, cost, and workforce effectiveness. The role manages and develops improvement professionals and partners with executive, physician, and operational leaders to embed Lean management systems, build improvement capability, and ensure accountability for results aligned with CHRISTUS Health strategic priorities. The manager leads and coaches Lean Transformation team members, oversees concurrent enterprise project portfolios, and coordinates projects, workshops, Rapid Improvement Events, and Kaizens. The role guides stakeholders through improvement efforts, monitors performance and quality metrics, develops staff capability, and serves as an organizational subject-matter expert in Lean/Six Sigma. It also includes performance management, development, and succession planning for Lean Transformation team members, along with other duties assigned by the Director.

Requirements

Bachelor's degree in Industrial Engineering, Healthcare Administration, Business Administration, or a related field from an accredited college or university.
Expertise with Lean-Six Sigma tools and methodologies.
Ability to work full-time in a hospital, clinic, or office environment.
At least 3 years serving in a Black Belt PI role, with verifiable evidence of at least 4 Black Belt-level projects that yielded significant sustained improvements; equivalent experience is considered.
Exceptional written and oral communication skills, including the ability to filter and distill relevant information for the appropriate audience.
Fully developed project management and change management skills, with an emphasis on communication and relationship-building across multiple large-scale projects throughout their life cycles.
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, Visio, and Access.
Familiarity with or working knowledge of statistical software such as QI Macros or Minitab.
Lean Black Belt, Six Sigma Black Belt, or Lean-Six Sigma Black Belt certification is required.
Obtain required certifications for the position within the designated time frame, in accordance with the CHRISTUS Health License, Certification and Registration Verification Policy.

Nice To Haves

Master's degree in a related field.
Five years of progressive leadership experience, ideally in a healthcare setting (preferred).

Responsibilities

Meet expectations of the applicable OneCHRISTUS competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Lead, coach, and mentor Lean Transformation team members; provide direction and support strategic and problem-solving execution throughout projects.
Lead 2–4 concurrent enterprise-level project portfolios targeting significant system change while assisting a team of project leaders.
Create a productive and engaging environment for associates, ensuring discussions are structured, focused, and lead to actionable outcomes.
Manage and coordinate Lean projects, workshops, Rapid Improvement Events (RIEs), and Kaizens that produce sustained improvements beyond 6–12 months.
Present effectively across all organizational levels and lead key stakeholders; set expectations so stakeholders are informed of project progress and outcomes.
Translate root-cause analysis into actionable improvement work with demonstrated impact on quality, safety, access, cost, or experience.
Oversee key performance indicators and quality metrics for management and leadership, and bridge gaps between current and future process states.
Develop positive, trusting relationships with customers, associates, executives, physicians, vendors, and visitors; facilitate difficult conversations about trade-offs, capacity, and accountability.
Oversee associates during operational improvement activities in a healthcare setting and develop their technical and leadership capabilities.
Manage performance, development, and succession planning for Lean Transformation team members.
Provide advanced Lean/Six Sigma and other appropriate improvement tools and training to project team members and identified stakeholders.
Prepare detailed, standardized project management plans and graphical data reports to track performance and support timely completion and achievement of goals.
Serve as the organization's subject-matter expert for Lean/Six Sigma projects and lead improvement through others.
Perform other duties at the Director's discretion, which may include chairing committees and assisting with development of new PI services, training, and program elements.