Manager, Label Operations

Universal Music Group•Miami Beach, FL

About The Position

The Manager, Label Operations is a key partner to the VP of Label Operations and the core label team. This role sits at the intersection of marketing, data, and project management—overseeing day-to-day marketing operations, driving data-informed decision making, and ensuring campaigns are delivered efficiently, on time, and on budget. You will be responsible for building and maintaining reporting, coordinating cross-functional workstreams, and providing actionable insights that support artists and releases across the label.

Requirements

3–5+ years of experience in digital marketing, marketing operations, or label operations at a record label, DSP, or relevant media/entertainment company.
2+ years minimum in a data-driven marketing role.
Strong ability to interpret consumption, campaign, and audience data; comfortable working with dashboards, spreadsheets, and reporting tools.
Able to convert data into clear insights and actions.
Proven ability to plan, organize, and manage multiple projects simultaneously across internal and external stakeholders, delivering on time and within budget.
Solid understanding of the digital music ecosystem (DSPs, social platforms, content formats, fan engagement tools) and how they work together in modern marketing campaigns.
Proactive in building structure, process, and documentation; comfortable in a fast-paced environment with shifting priorities.
Excellent verbal and written communication skills, including experience presenting findings and recommendations to diverse audiences.
Highly organized, detail-oriented, and diligent with follow-up and deadlines.
Able to quickly pivot, reprioritize tasks, and embrace change based on campaign performance or business needs.
Strong interpersonal skills and the ability to build trust and alignment across marketing, commercial, and creative teams.

Nice To Haves

Bachelor’s degree in entertainment, business, marketing, operations, analytics, or related field preferred.

Responsibilities

Partner with the VP, Label Operations and label leads to translate release plans into clear operational roadmaps, timelines, and deliverables.
Coordinate cross-functional workstreams (marketing, commercial, digital, creative, A&R, etc.) to ensure campaigns are aligned, resourced, and executed according to plan.
Track campaign milestones, dependencies, and approvals; identify risks early and drive solutions with stakeholders.
Ensure campaigns are executed within agreed budgets and timelines; flag variances and escalate issues as needed.
Build and maintain a marketing data strategy that delivers timely, accurate, and relevant information to the core label team.
Lead the collation, reporting, and tracking of data from DSPs and other platforms (social, CRM, content, etc.).
Define and refine KPIs to measure performance by DSP, platform, territory, and at aggregate label level.
Develop and maintain dashboards and recurring reports (weekly, monthly, campaign wrap) for marketing and label leadership.
Analyze performance data to identify trends, opportunities, and risks; translate insights into clear recommendations for marketing, commercial, and audience teams.
Document and optimize marketing operational processes, tools, and best practices across the label.
Champion standardization of reporting formats and campaign tracking to improve visibility and efficiency.
Partner with internal tools/tech, data, and commercial teams to enhance data pipelines, reporting tools, and workflows.
Help onboard and train internal stakeholders on processes, tools, and reporting.
Serve as a central point of contact between label operations, marketing, commercial, and other key departments.
Prepare and deliver clear presentations and updates for internal meetings and leadership reviews.
Communicate progress, risks, and key learnings across teams to ensure alignment and transparency.

Benefits

Comprehensive medical, dental, and vision coverage
100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent