Manager, L&OD Programs and Operations

Nestle Operational Services Worldwide SA•Arlington, VA

4d•$113,000 - $170,000•Onsite

About The Position

The Program Manager, Learning & Organizational Development (L&OD) plays a critical role in shaping the learning ecosystem across Nestlé USA. This role manages enterprise development programs, partners with HR and business leaders, oversees learning systems and platforms, and ensures operational excellence across the L&OD portfolio. The ideal candidate is a strategic thinker, a flawless operator, and a passionate advocate for learner centric development. This role will be based in Arlington, VA and will report up to the Sr. Manager, L&OD over programs and operations.

Requirements

Bachelor's degree in Organizational Development, Industrial/Organizational Psychology, Human Resources, or related field (required)
Minimum 7 years in learning & development, organizational development, training, talent management, or consulting
Experience managing complex programs and cross-functional stakeholders
Excellent verbal and written communication skills
Ability to translate complex concepts into simple, actionable processes
Strong partnership skills and ability to influence without authority
Proven ability to plan, manage, and execute large-scale programs
Comfort with ambiguity and agility in fast-moving environments
Creative problem-solving under pressure
Proficiency with learning platforms and emerging learning technologies
Ability to analyze data, generate insights, and support strategic decisions
Ability to pilot, iterate, and pivot based on feedback

Nice To Haves

Preferred experience with LMS Systems, SAP & PowerBI
Ability to travel up to 15%

Responsibilities

Manage targeted development programs and the Rive Reine portfolio
Oversee nominations, seat allocations, communications, and participant tracking
Maintain the NextLevel App, SharePoint & vendor management for all programs
Coordinate speakers, facilitators, vendors, logistics, contracts, and communications
Project manage and implement any new programming year over year
Escalation point for GROW platform content, reporting, and user support
Deliver nomination, Rive Reine, and learning metrics reporting
Provide ad hoc analysis to inform decision-making and strategy
Ensure data accuracy, user access, and system optimization
Serve as primary support for HRBPs and HRBP Points of Contact
Partner with TPM, DE&I, Analytics, and program sponsors to ensure alignment and execution
Manage internal and vendor led contract processes
Partner with Procurement and Legal to create, edit, or renegotiate agreements
Maintain documentation and contract records
Track and forecast L&D budgets
Support consolidation of the Organizational Development budget
Manage vendor profiles and SAP transactions
Oversee invoice inbox and purchase order tracking
Lead project management for key L&OD
Support class planning, marketing coordination with Tech, and process improvements