Manager, L&D Operations

Gifthealth•Columbus, OH

2d•Hybrid

About The Position

Gifthealth is seeking a Manager, L&D Operations to own the systems, data, and administrative functions that support learning across the company. The role supports the Enterprise Learning & Development team within the People Team and reports to the Senior Director, Enterprise L&D. It is an individual-contributor position with no direct reports, providing systems and administrative support to program owners, facilitators, and instructional designers. The Manager owns and improves the learning technology stack, including LMS/LXP configuration, learning workflows, integrations, vendor relationships, reporting, data quality, security, and access governance. The role also manages day-to-day learning administration, required training and compliance tracking, session logistics, learner support, and operational documentation. In partnership with program designers and cross-functional teams, the Manager turns curriculum plans into tested and launched learning experiences and improves operations using learner and stakeholder feedback. The position is hybrid in Columbus, Ohio, and full-time. The work includes regular meetings with the Enterprise L&D team, People Team leadership, IT, and business stakeholders. The listed salary range is $115,000–$120,000.

Requirements

High school diploma.
At least 3 years of experience administering an LMS or LXP, such as Cornerstone, Workday Learning, Docebo, Absorb, or a similar platform.
Proven experience managing learning operations at scale, including enrollments, compliance tracking, reporting, and system configuration.
Strong systems and process orientation, including the ability to build order out of ambiguity and translate business needs into scalable workflows.
Comfort with data and reporting tools; Excel or Sheets is required.
Excellent cross-functional communication skills and the ability to support learners, facilitators, and executives.

Nice To Haves

Experience in healthcare, life sciences, or another regulated industry, with familiarity managing compliance-driven training requirements.
Exposure to HRIS integrations, SSO/SCIM provisioning, or API-based system connections.
Experience supporting a high-growth or rapidly scaling organization.
Experience with BI tools such as Metabase or similar.

Responsibilities

Administer, configure, and continuously improve the LMS/LXP, maintaining uptime, data integrity, and a seamless learner experience.
Design scalable course catalogs, learning paths, automation rules, and integrations with HRIS, SSO, and content libraries.
Manage vendor and platform relationships, evaluate upgrades and features, and troubleshoot technical issues.
Build and maintain dashboards and reports on completion rates, compliance status, and program effectiveness.
Manage user roles, permissions, and data privacy standards.
Manage course scheduling, enrollments, waitlists, completions, and certifications across active programs.
Track mandatory and regulatory training to completion and proactively flag gaps.
Coordinate logistics for instructor-led and virtual sessions, including materials, calendars, and post-session reporting.
Resolve learner and manager questions about access, progress, and program logistics.
Maintain process guides, administrative playbooks, and knowledge-base articles.
Provide hands-on systems and administrative support to Enterprise L&D instructional designers, facilitators, and program owners.
Translate curriculum and content plans into fully built, tested, and launched learning experiences.
Gather feedback from learners and stakeholders and use it to improve systems, processes, and the learning experience.