Manager, L&D Operations

Gifthealth Inc•Columbus, OH

3h•$115,000 - $120,000•Hybrid

About The Position

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. This position plays a key role in supporting the Enterprise Learning & Development team within the People Team, and will report to the Senior Director, Enterprise L&D, ensuring alignment with organizational goals, operational excellence, and compliance standards. This is an individual contributor role with no direct reports. It serves as a dedicated support function for every program owner, facilitator, and instructional designer on the Enterprise L&D team.

Requirements

High school diploma
3+ years of experience administering an LMS or LXP (e.g., Cornerstone, Workday Learning, Docebo, Absorb, or similar platforms), with a proven track record managing learning operations at scale, including enrollments, compliance tracking, reporting, and system configuration.
Strong systems and process orientation, with the ability to build order out of ambiguity and translate business needs into scalable workflows.
Comfort with data and reporting tools. Excel/Sheets required; experience with BI tools such as Metabase or similar is a plus.
Excellent cross-functional communication skills, with the ability to support learners, facilitators, and executives alike.

Nice To Haves

Experience in a healthcare, life sciences, or other regulated industry, with familiarity managing compliance-driven training requirements.
Exposure to HRIS integrations, SSO/SCIM provisioning, or API-based system connections.
Experience supporting a high-growth or rapidly scaling organization, where systems and processes are actively being built and matured.

Responsibilities

Own the learning technology stack end to end: administer, configure, and continuously improve the LMS/LXP, ensuring uptime, data integrity, and a seamless experience for every learner.
Architect scalable systems and workflows: design course catalogs, learning paths, automation rules, and integrations (HRIS, SSO, content libraries) that scale as Gifthealth grows.
Manage vendor and platform relationships: serve as the primary point of contact for LMS/LXP vendors, evaluating upgrades and new features and troubleshooting technical issues.
Safeguard data quality and reporting: build and maintain dashboards and reports on completion rates, compliance status, and program effectiveness for L&D and executive stakeholders.
Ensure security and access governance: manage user roles, permissions, and data privacy standards in line with Gifthealth's compliance and integrity commitments.
Run day-to-day learning operations: manage course scheduling, enrollments, waitlists, completions, and certifications across all active programs.
Oversee compliance and required training: track mandatory and regulatory training to completion, proactively flagging gaps before they become risks.
Support facilitators and program owners: coordinate logistics for instructor-led and virtual sessions, including materials, calendars, and post-session reporting.
Serve as the primary point of escalation: resolve learner and manager questions about access, progress, and program logistics quickly and accurately.
Maintain documentation and SOPs: keep process guides, admin playbooks, and knowledge-base articles current so the L&D operation runs smoothly regardless of who's on shift.
Act as the operational backbone for the Enterprise L&D team: provide hands-on systems and administrative support to every instructional designer, facilitator, and program owner, regardless of the initiative they are running.
Partner with L&D program designers: translate curriculum and content plans into fully built, tested, and launched learning experiences.
Drive continuous improvement: gather feedback from learners and stakeholders, and use it to refine systems, processes, and the overall learning experience.