Manager, Knowledge Management

Scotiabank•Toronto, ON

1d•Onsite

About The Position

Contributes to the overall success of the Global HR Operations ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Requirements

Undergraduate Degree or Diploma in Human Resources or Business or pursing education in related field
Knowledge of information management within service and transaction-oriented areas
Experience on UX Design using digital design tools
Excellent organizational and management skills. Be able to handle project complexity as well as manage diverse stakeholders.
Able to work effectively with others and thrive in collaborative environments.
Proven teamwork and communication skills
Strong analytical skills

Nice To Haves

People management experience is considered an asset
Spanish fluency (written and spoken) is an asset

Responsibilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
Updates and inputs HR content to all knowledge management tools to support HR initiatives
Ensures data maintenance is in accordance with established guidelines and standard regulations
Provides guidance to stakeholders and content owners to determine best content delivery approach for presenting HR information to employees by sharing best practices in content management solutions
Ensures that content design aligns with the KM Standards including use of policy and guide templates, Accessibility, use of employee friendly language and adherence to Scotiabank branding standards
Acts as advisor to promote Knowledge Management Governance to ensure bank records are stored appropriately (I.e. Box)
Ensures that new content is linked appropriately to existing content if required
Supports cyclical HR campaigns (Pulse, RRSP , etc); by providing reports and analyzing data to make improvement recommendations
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
Champions a high performance environment and contributes to an inclusive work environment