Manager, Key Account Management

C.H. Robinson•Chicago, IL

1d•Onsite

About The Position

C.H. Robinson is looking for a Manager, Key Account Management to join their team. This role involves leading a team of employees who directly support an aligned customer portfolio, blending direct account ownership with people leadership. The position is responsible for coaching, performance management, and strategic oversight to enhance team effectiveness and drive customer outcomes. Collaboration with cross-functional teams is essential to align internal resources, remove barriers, and deliver scalable, high-quality services. This opportunity allows leveraging knowledge of the transportation and logistics industry, along with C.H. Robinson’s services, technology, and processes, to retain and grow strategic accounts through integrated, multi-service solutions and strong senior customer relationships.

Requirements

High School diploma or GED
Minimum 5 years of experience in sales and/or account management
Minimum 2 years of leading and managing teams
Fluent in Spanish and English (written and verbal)

Nice To Haves

Supply chain, Logistic or Transportation knowledge
Bachelor’s degree from an accredited college or university
Proficient in Microsoft Office Suite of Programs
Strong leadership skills in order to motivate, develop, empower, and energize others
Demonstrates and drives a data driven approach
Demonstrated influencing, negotiation, collaboration, communication and presentation skills
Proven track record of delivering measurable financial results through sales or account management solutions
Values a diverse and inclusive work environment

Responsibilities

Own the commercial growth strategy and long-term success of a portfolio of strategic customer accounts
Build and maintain senior-level relationships with customer stakeholders to align on goals, challenges, and opportunities
Guide Account Managers in identifying and executing on account expansion opportunities
Monitor account performance and health using internal tools and customer feedback to drive proactive planning
Align account strategies with broader organizational objectives and market trends
Own the account growth strategy and partner with the team to execute expansion plans across products, services, and geographies
Engage with senior customer stakeholders to uncover long-term opportunities and align growth strategies with their evolving needs
Support team members in identifying, qualifying, and advancing new business opportunities within their accounts
Guide the development of multi-service solutions that meet customer objectives and create long-term value
Participate in high-value negotiations and solution design, providing strategic oversight and escalation support
Use data, digital tools, and market intelligence to inform growth planning and customer conversations
Serve as the escalation point for strategic customer issues that require cross-functional coordination or executive engagement
Partner with internal teams, including operations, product, pricing, capacity, and technology, to align resources and resolve barriers
Ensure customer feedback and long-term needs are translated into actionable improvements across departments
Champion digital adoption and analytics-driven decision-making across the account team to enhance the customer experience
Represent the customer perspective in cross-functional initiatives that impact service delivery and process improvement
Support Account Managers in building strong day-to-day relationships that drive loyalty and satisfaction
Provide strategic oversight of account profitability, volume trends, and commercial performance across the portfolio
Coach team members on financial drivers and help them understand how pricing, cost-to-serve, and revenue impact account health
Ensure team compliance with internal financial processes, including billing, contract management, and pricing governance
Partner with internal stakeholders to identify process improvements and drive cost optimization for customer accounts
Monitor risk indicators and escalate systemic financial issues or misalignment as needed
Coach team members on business development, strategic selling, and solution design
Conduct regular one-on-ones, provide timely feedback, and support individual development plans
Leverage the Account Management Routine (AMR) process to assess team performance and account health
Support team members through complex deals by providing strategy guidance and internal navigation support
Drive accountability by tracking progress against growth, retention, and customer satisfaction goals
Identify skill gaps and develop tailored development plans to build capability and readiness
Support succession planning by identifying and developing future leaders within the team

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities