Manager - Joining Product Operations

Capital One • McLean, VA

7d • Hybrid

About The Position

The Manager, Joining Product Operations serves as the operational anchor for Capital One’s Talent Acquisition funnel, taking full ownership of production stability, user enablement, platform governance, and vendor performance across our recruiting technology suite. Operating as a senior individual contributor, this role bridges the gap between Product/Tech delivery and business execution—ensuring seamless operational continuity, strict regulatory compliance, and high-quality end-user experiences across all hiring platforms.

Requirements

• Bachelor’s Degree or Military Experience
• At least 3 years of experience in product operations, business operations, tech operations, or process management
• At least 2 years of experience creating and maintaining user documentation, standard operating procedures (SOPs), training materials, or release communications
• At least 2 years of experience managing enterprise software platforms, vendor operations, or system workflows
• At least 2 years of experience analyzing operational data or system metrics to inform business decisions

Nice To Haves

• 2+ years of experience in Talent Acquisition operations, HR technology, or enterprise recruitment systems (e.g., Workday, Phenom, ATS/CRM tools)
• Demonstrated success managing third-party vendor relationships, service level agreements (SLAs), and regulatory/compliance requirements
• Strong cross-functional collaboration skills, with experience partnering alongside Product, Tech, Risk/Legal, and business stakeholders
• Familiarity with process improvement frameworks, Agile methodologies, or project management practices
• Experience building data visualizations or reporting dashboards (e.g., Tableau, QuickSight, Excel) to track operational health and SLAs

Responsibilities

• Own end-to-end execution for core operational deliverables and system processes that do not require direct Product or Tech engineering bandwidth.
• Establish clear reporting, SLA tracking, and operational visibility across all production workflows to ensure alignment with broader business priorities.
• Act as the primary operational point of contact for production escalations, rapidly diagnosing issues and driving cross-functional resolution.
• Partner closely with Product Management to stay synchronized with product roadmaps, ensuring operational readiness and seamless rollout of new features.
• Modernize and maintain user-facing documentation, standard operating procedures (SOPs), and self-serve resources to dramatically improve searchability, accuracy, and depth.
• Develop, update, and maintain comprehensive training frameworks and learning assets to enable recruiting teams, hiring managers, and operations staff.
• Manage third-party technology vendor relationships within the recruiting ecosystem to maintain high performance standards, enforce SLAs, and guarantee reliable data access.
• Safeguard platform compliance with internal risk management standards and external legal/regulatory requirements across all talent acquisition data pipelines and vendor integrations.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager