Manager, IT

Titanium Transportation Group Inc.•Bolton, ON

1d•CA$100,000 - CA$120,000•Onsite

About The Position

We are seeking an experienced and hands-on IT Manager to lead our technology operations, infrastructure, and support services. This role is responsible for managing a team, overseeing IT systems, driving projects, and maintaining a secure, reliable technology environment. The ideal candidate brings strong leadership experience, deep Microsoft 365 E5 expertise, and a willingness to contribute directly to day-to-day operations when needed.

Requirements

Minimum 5 years of IT management experience
Proven experience leading technical teams
Proven experience managing helpdesk operations
Proven experience delivering IT projects
Proven experience managing documentation and IT assets
Proven experience building and maintaining vendor relationships
Strong understanding of Multi-Factor Authentication (MFA)
Strong understanding of network fundamentals
Strong understanding of cybersecurity principles
Strong understanding of disaster recovery planning
Strong understanding of MS Windows environment
Microsoft 365 E5 ecosystem including: Entra (Azure AD), Defender suite, Purview, Intune, Teams (Conferencing and Phone systems)
Willingness and ability to take a hands-on approach to technical work when needed
Strong organizational and communication skills
Ability to balance strategic planning with operational execution
Ability to work in the office 5 days a week
Ability to address emergency issues afterhours/weekends

Responsibilities

Lead, mentor, and develop the IT team, fostering a high-performance culture
Conduct regular employee performance reviews and provide ongoing coaching
Manage workloads, priorities, and resource allocation across the team
Oversee helpdesk operations to ensure timely and effective user support
Participate in hands-on technical work when required, especially during critical deadlines
Maintain and improve IT documentation standards and processes
Manage IT asset lifecycle including procurement, tracking, and disposal
Lead and deliver IT projects from planning through execution
Establish and manage relationships with external vendors and service providers
Evaluate vendor performance, contracts, and service levels
Ensure implementation and ongoing management of security best practices
Oversee systems related to MFA, endpoint security, and identity management
Contribute to disaster recovery planning and business continuity strategies
Maintain awareness and oversight of network infrastructure and security camera systems
Oversee administration and maintenance of Windows Servers, VMware, workstations and storage systems
Oversee administration of network infrastructure and security camera systems