Manager, IT

Arena Event Services•Oak Creek, WI

9d•$110,000 - $125,000•Onsite

About The Position

At Arena, we turn bold ideas into unforgettable experiences. Our teams design, build, and deliver world‑class event spaces for global names like Formula 1, the Ryder Cup, and the PGA Tour — and we do it on some of the biggest stages in the world. With projects across the US, UK, Middle East, and Asia, you’ll gain hands‑on experience, work with industry experts, and see your work come to life in real time. If you’re looking for a fast‑paced environment, real responsibility, and the chance to be part of something exciting from day one, Arena is the place to grow your career. Every event we deliver runs on technology that has to work the first time, whether that’s in our offices, across our warehouses, or at a site that only exists for a few weeks. As our IT Manager, you’ll be the go-to technology leader who makes that happen. You’ll lead a small, talented team and still roll up your sleeves on the systems, security, and support that keep Arena moving.

Requirements

7+ years of progressive IT experience, including at least 2 years leading or supervising a team
A bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience
Hands-on expertise with Microsoft 365, Windows server and desktop environments, networking (LAN, WAN, and Wi-Fi), and cloud platforms like Azure or AWS
Working knowledge of cybersecurity best practices, including endpoint protection, access management, backup and recovery, and data privacy
Proven project ownership: you enjoy taking a system implementation from idea to launch, on time and on budget
Experience managing vendors, contracts, and a departmental budget
Serious organizational skills and the ability to juggle competing priorities in a fast-paced, project-driven environment
A solutions-first mindset and a willingness to wear many hats, whether that means leading a meeting or troubleshooting a network

Nice To Haves

Experience in live events, construction, logistics, or another asset-intensive, project-based industry
Working knowledge of ERP, asset or fleet management, or field operations systems
Experience supporting technology through growth, acquisitions, or a multi-location organization
Certifications like ITIL, CompTIA Security+, CISSP, CISM, or PMP

Responsibilities

Lead, coach, and grow a small IT team (help desk, systems, and support), setting clear priorities, celebrating wins, and pitching in on the day-to-day work alongside them
Keep our networks, servers, cloud services, and devices reliable, secure, and ready to go, from our offices and warehouses to short-term event sites
Run a responsive help desk, resolve escalations quickly, and make sure teammates get the support they need to do their best work
Partner with operations, finance, HR, and project teams to turn what they need into practical, right-sized technology solutions
Manage and improve our core business applications (ERP, project management, and asset tracking tools), leading upgrades, integrations, and training, and supporting the reporting that helps leaders make faster, smarter decisions
Champion cybersecurity and data protection through strong access controls, backups, incident response and business continuity plans, and a security-aware culture
Plan and manage the IT budget, track spend, and make smart investments that deliver real value
Build strong relationships with technology vendors and partners, and manage contracts, licenses, and service levels so we get great performance and value
Advise leadership on emerging technology and help integrate new teams, locations, and businesses as we grow