Faire is looking for a Manager, IT Support to lead and develop our global IT Support team across Waterloo, Toronto, London, New York, and San Francisco. This role blends people leadership, operational excellence, and data-driven management, helping shape how Faire delivers world-class IT support at scale. You’ll coach and motivate a distributed team to deliver exceptional service, build cohesion across regions, and ensure our processes, tools, and automations evolve with the company’s growth. The ideal candidate thrives on using metrics and dashboards to drive accountability, improve performance, and continuously raise the bar for how IT enables Faire’s employees. If you’re a forward-thinking leader who loves building strong teams, simplifying complex operations, and turning data into action, this role is for you.