Manager IT Support Service

Advocate Health and Hospitals Corporation • Macon, GA

1d • Hybrid

About The Position

The Manager IT Support Service is responsible for overseeing the IT support services within the Enterprise Corporate - Wake/GA Field Services department. This full-time role involves managing a team, ensuring the availability and performance of information systems, and resolving technology issues in alignment with service level objectives and organizational policies. The position requires liaising with various levels of management to understand and meet information needs, managing budgets, and ensuring compliance with ethical standards. The role also involves performing human resources functions for the IT support staff.

Requirements

• Bachelor's Degree in Business or Information Technology or related field
• 3 years in information technology and/or project management.
• Includes 1 year of supervisory experience in managing staff and budgets in an Information Technology environment
• Demonstrated project management expertise
• Knowledgeable of performance management and improvement techniques
• Excellent verbal and written communication skills and the demonstrated ability to communicate well with all levels of the organization.
• Good presentation skills
• Proven experience working in a team oriented, collaborative environment.
• Excellent team player
• Excellent organizational, analytical, interpersonal skill; technical and problem-solving abilities
• Self-motivated, able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions
• Strong decision-making abilities
• Exposure to finance and budgeting a plus

Responsibilities

• Researches, evaluates and recommends hardware and software products that will enhance the capabilities of the organization’s information systems
• Liaises with functional or operational area managers to understand their current and future information needs and determine how information systems should be installed, configured and maintained to best meet these needs
• Ensures that applications and infrastructure are current and available to support business operations
• Ensures that technology problems and service requests are resolved in accordance with service level objectives and information systems policies.
• Effectively communicates technology changes and outages to impacted business users
• Interacts regularly with site/region executives, service line and operational leaders to collect and understand new business needs, relevant issues or adoption barriers
• Locates existing solutions or develops new technology to solve site/region issues where appropriate
• Ensures that the local site/region technology and infrastructure meets or exceeds established uptime targets through capacity planning, backup & recovery planning, lifecycle planning and server health monitoring
• Investigates, tests and applies necessary system and application updates/patches to reduce exposure to malicious or unauthorized access. Also ensures that all system software is properly licensed and tracked
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees