Manager, IT Support & Asset Compliance

WCB-Alberta•Edmonton, AB

5d•CA$129,688 - CA$162,082•Hybrid

About The Position

The WCB Alberta is on a multi-year journey to modernize and optimize its technology ecosystem in support of its vision of Albertans working; a safe, healthy, and strong Alberta. As a trusted technology partner, Business Technology Services (BTS) plays a critical role in enabling this vision by delivering secure, innovative technology and data solutions that support effective service delivery and positive return-to-work outcomes for injured workers. Working collaboratively with our partners, BTS is focused on advancing digital capabilities that enhance the experience of those we serve, strengthen operational effectiveness and position WCB-Alberta as an industry leader in Worker’s Compensation.

Requirements

University degree at a bachelor’s or master’s level in Computing Science, Information Systems, or other related fields.
Several years of IT service delivery, budget, procurement, and business/industry experience, combined with direct IT leadership responsibility in managing teams in a technical environment.
Strong business acumen together with a comprehension of modern technology systems to ensure deployment of solutions that enable and are aligned with WCB business strategies.
Must be strategic, progressive, self-motivated with extensive knowledge of IT technologies and financial management.
High dedication to customer service levels is imperative.
Strong leadership skills and a high degree of technical sophistication are essential.
Excellent interpersonal, oral, and written communication skills are crucial.
Ability to adapt in a rapidly changing environment by initiating and implementing change is also crucial.
Comfortable interacting with all levels of the organization and with external stakeholders such as service providers.
Ability to motivate, plan, direct and evaluate people and activities combined with leadership skills and experience in recruitment, performance development, team building, coaching, and mentoring.

Responsibilities

Managing the IT Support and Asset Compliance teams to define, create and deliver solutions that are aligned with the departmental, divisional, and organizational strategic objectives.
Fostering a high-performing, inclusive and service-oriented team supporting employee development, engagement, and succession planning
Supports the responsible adoption and rollout of automation, data and evolving digital capabilities, ensuring effective integration into end-user IT services and seamless experience for staff and clients.
Leading the delivery and continuous improvement of end-user IT services, ensuring consistent and high-quality experience across all support channels, and advancing WCB’s digital workplace capabilities.
Taking an active role in the performance management process by completing goal setting, interim reviews, and year-end reviews on a timely basis and soliciting ongoing feedback.
Providing guidance and leadership to the team leads and team members, ensuring they have the resources and tools to support and quickly resolve ongoing issues.
Providing oversight of IT Service Continuity (Business Continuity and Disaster Recovery) practices, ensuring alignment with organizational business continuity requirements and priorities.
Ensuring maturity of IT Service Management practices including Incident, Knowledge, and Problem Management.
Developing and reporting on capital and operating IT budgets including budget preparation, variance analysis, and reporting.
Providing leadership for effective and efficient asset lifecycle management practices, standardization, optimization compliance, and contract negotiation
Leading the process to resolve any vendor audits or concerns related to assets such as software licenses.
Managing ongoing development and maintenance of BTS’ Service Level Agreements with the organization and reporting on deviations or risks to the SLAs.
Developing and monitoring the SLAs with clients, ensuring root cause analysis is undertaken, and appropriate measures are carried out to ensure problems do not reoccur.
Expectation to exercise a high degree of initiative and independence of action requiring no supervision or specific direction. The abilities, skills, and reputation of the incumbent will have considerable influence on the credibility, effectiveness, and success of BTS.