Manager - IT Service

Bally's Chicago•Atlantic City, NJ

5d•$95,000

About The Position

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE. This role involves developing relationships with external clients, assessing their technology needs, and providing IT solutions. The manager will also oversee projects, manage staff performance, maintain vendor relationships, and stay updated on IT developments. A strong sense of customer service and client satisfaction is crucial.

Requirements

Experience in developing client relationships
Experience in assessing technology, support, and security needs
Experience in pitching IT equipment and service packages
Experience in managing projects with timelines and budgets
Experience in managing staff performance
Familiarity with current and upcoming IT equipment, services, and developments
Customer service skills
Client satisfaction measurement skills

Responsibilities

Develop relationships with external clients and organizations to assess their technology, support, and security needs
Provides client assessments, and pitches IT equipment and service packages during meetings or presentations
Offers innovative solutions that meet clients’ needs while remaining cost effective
Manages projects by creating timelines, adhering to budgets, and assigning staff members
Establishes client and sales goals, and tracks progress and other metrics
Maintains relationships with technology, software, and security vendors
Manages and assesses the performance of staff members who specialize in support, sales, and installation
Identifies staffing needs and works with human resources colleagues to pursue the hiring process
Maintains familiarity with current and upcoming IT equipment, services, and other developments
Coordinates troubleshooting, support, and service for equipment and networks when necessary
Upholds a sense of customer service and measures client satisfaction
Other Duties as assigned