Manager - IT Service
About The Position
This role involves developing relationships with external clients and organizations to assess their technology, support, and security needs. The Manager - IT Service provides client assessments and pitches IT equipment and service packages. They offer innovative, cost-effective solutions, manage projects with timelines and budgets, and track progress towards sales goals. This position also involves maintaining vendor relationships, managing staff performance, identifying staffing needs, and staying current with IT developments. Additionally, the role coordinates troubleshooting and support, upholds customer service standards, and measures client satisfaction. Other duties may be assigned as needed. The work environment is diverse, fast-paced, deadline-driven, and requires multi-project coordination, prioritization, and flexibility for last-minute requests and changes.
Requirements
- Develop relationships with external clients and organizations to assess their technology, support, and security needs
- Provides client assessments, and pitches IT equipment and service packages during meetings or presentations
- Offers innovative solutions that meet clients’ needs while remaining cost effective
- Manages projects by creating timelines, adhering to budgets, and assigning staff members
- Establishes client and sales goals, and tracks progress and other metrics
- Maintains relationships with technology, software, and security vendors
- Manages and assesses the performance of staff members who specialize in support, sales, and installation
- Identifies staffing needs and works with human resources colleagues to pursue the hiring process
- Maintains familiarity with current and upcoming IT equipment, services, and other developments
- Coordinates troubleshooting, support, and service for equipment and networks when necessary
- Upholds a sense of customer service and measures client satisfaction
Responsibilities
- Develop relationships with external clients and organizations to assess their technology, support, and security needs
- Provides client assessments, and pitches IT equipment and service packages during meetings or presentations
- Offers innovative solutions that meet clients’ needs while remaining cost effective
- Manages projects by creating timelines, adhering to budgets, and assigning staff members
- Establishes client and sales goals, and tracks progress and other metrics
- Maintains relationships with technology, software, and security vendors
- Manages and assesses the performance of staff members who specialize in support, sales, and installation
- Identifies staffing needs and works with human resources colleagues to pursue the hiring process
- Maintains familiarity with current and upcoming IT equipment, services, and other developments
- Coordinates troubleshooting, support, and service for equipment and networks when necessary
- Upholds a sense of customer service and measures client satisfaction
- Other Duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
