Manager, IT (Service Desk)

Summit Polymers•Portage, MI

About The Position

This is a managerial/technical position responsible for the overall management of the Desktop/Service Desk Information Technology function. Responsible for project design and development programming, and maintenance or modification programming based on the business principles. Responsible for providing technical leadership, identifying business process requiring change through automation, and generating technology options that supports the business principles.

Requirements

Bachelors Degree and a minimum of eight years experience in programming business applications and administration, or equivalent experience.
Expansive skill sets and can readily design, write, and create systems/reports to meet user’s needs.
In-depth knowledge of NT network, DNS, MS Exchange, and various PC applications, such as Microsoft Office, and utilities interfacing information between system.
Possess the ability to gather and analyze information and make decisions from a limited number of choices as demonstrated by a minimum score of 50 on the Wonderlic Select Assessment (Traditional score of 26 on the Cognitive portion).
Agreement to completed all post-hire required training.

Responsibilities

Supervision of IT Analyst – Desktop Support
Manage and supervise on-site, and remote, Site Infrastructure Support staff.
Design, test, and deploy updated system images.
Utilize ServiceNow to maintain team SLA goals on Incidents and Request
Oversight and Maintenance of Summit Polymers Production systems.
Provide stable systems with high up-time
Provide guidance on future desktop hardware strategy.
Ensure Active Directory is accurate.
Ensure that preventive maintenance and patching actions are completed timely.
Update core systems periodically to ensure up to date tools are used
Design solutions to business needs using existing corporate tools
Maintain data security of Summit’s systems
Ensure password protection protocols are in place
Audit security procedures periodically
Keep up to date with emerging security threats and trends.
Manage support service activities
Ensure ITSS requests are responded to on a timely basis
Configure and provide equipment to users as needed with complete setups.
Ability to load and configure various Engineering applications.
Assist in user training and presentations
Create and maintain plans for all major systems projects
Manager 3rd party resources as necessary
Develop timelines for project completion
Monitor and report project status and ensuring that target dates are met
Ensure that procedural documentation is created and maintained
Provide direction and vision for application development, network infrastructure, Windows Servers, all systems and prioritizing tasks.
Other duties as assigned.