Manager, IT Operations & Risk

NCS Credit•Highland Heights, OH

About The Position

NCS Credit is the leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables, minimize credit risk, and improve profitability. NCS provides superior service and customized solutions to meet our clients' needs. We strive to provide an engaging and collaborative work environment focused on growth for our employees and our business. We are a TEN-year Top Workplace award winner! Watch our "Join the Team" video https://youtu.be/HqKnRsk5mzQ and be part of the #1 Notice/Lien Service in the country!

Requirements

Strong ability to lead technical teams across infrastructure, support, and automation
Expert-level understanding of how hardware, software, and networking integrate to support business operations
Ability to remain calm and provide clear direction during system outages or security incidents
Ability to present technical infrastructure needs and risks clearly to management and non-technical staff
Strong commitment to quality
Strong time management and organizational skills
Strong communication, including writing, speaking and active listening
Ability to use data and analytics to deliver on projects.
Customer service and interpersonal skills
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field
5+ years of experience in a related IT role
2-3 years of experience leading a team of technical staff

Nice To Haves

ITIL 4, CompTIA Security+, CCFA, or CISA certifications preferred
Familiarity with SOC 2 compliance frameworks and audit processes is highly desirable

Responsibilities

Develop and implement IT policy and best practice guidelines for the department
Coach, develop, and provide direction to infrastructure team members via one-on-one and departmental meetings
Lead the Help Desk function to ensure employee technical issues are resolved promptly and that service level standards are met
Participate in pager-duty rotation to provide after-hours support for critical system outages and urgent technological matters.
Oversee the design, implementation, and maintenance of all company hardware, servers, and networking equipment
Implement and monitor cybersecurity protocols (including awareness training), backups, and disaster recovery plans to protect company data and ensure business continuity
Oversee security tools such as SIEM, endpoint protection, and identity management
Lead the preparation, coordination, and execution of SOC audits (such as SOC 2) and other regulatory assessments to ensure the organization meets industry security standards
Manage relationships with third-party vendors that support NCS systems
Oversee the procurement and lifecycle of all company-issued hardware and software licenses
Prepare detailed project plans and meet key project milestones, workstreams, and activities
Track and provide regular reports on project status to the project team and key stakeholders
Other duties as assigned