Manager, IT Operations- AMER

Nutanix•San Jose, CA

1d•$104,000 - $207,600•Hybrid

About The Position

Are you a strategic IT leader with a passion for enhancing operational efficiency and fostering strong relationships across business units? If so, you'll be excited to join our team as the IT Operations Manager - AMER, where you will drive technology innovations, lead a dedicated local IT Operations team, and make a meaningful impact in providing world-class technology services in our San Jose headquarters. The Global IT Operations team at Nutanix is dedicated to delivering exceptional technology services to employees and contractors globally across all regions. This role, based in San Jose will lead our AMER region. This team fosters a collaborative and innovative culture that prioritizes a "customer first" strategy, ensuring that the needs of internal customers are met with efficiency and effectiveness. The team is focused on maximizing technology efficiencies while minimizing manual interventions, all while navigating the ever-evolving landscape of technology, people, and processes. You will report to the Sr. Manager - Global IT Operations, who is known for their hands-on leadership style that emphasizes collaboration and team empowerment. This role is classified as hybrid, requiring the hire to work in the office three days a week while also providing flexibility to work remotely as needed. The position involves travel expectations of 10% to 20%, allowing for opportunities to engage with teams and stakeholders across the region while contributing to the overarching goals of the IT department.

Requirements

5+ years of technical management experience in a modern technology environment.
Proven ability to build relationships with stakeholders across all company levels.
Strong knowledge of IT operations, incident and change management, and related methodologies.
Experience with vendor, procurement, budget, and asset management.
Familiarity with IT systems and tools for employee productivity (e.g., ServiceNow, OKTA, Slack, O365, MDM, JAMF, Intune).
Comprehensive knowledge of conference room technologies, telephony systems, and network solutions.
Fluent in English with excellent written and verbal communication skills.
Track record of driving technical innovation while fostering a positive team atmosphere.

Responsibilities

Oversee the AMER IT Operations team to ensure exceptional service delivery aligned with business needs.
Develop and execute the IT strategy to enhance operational efficiency and prioritize customer success metrics.
Foster collaboration with internal departments and regional executives to align IT solutions with organizational goals.
Manage vendor relationships, procurement processes, and asset management for IT operations.
Continuously evaluate and innovate supported technologies, system life cycles, and support processes.
Communicate effectively with IT customers in the AMER region regarding announcements, updates, and service improvements.
Lead by example in hiring, coaching, and performance management of the distributed IT Operations team.
Achieve key first-year objectives around service quality metrics, team engagement, and operational improvements.