Manager, IT Infrastructure

Centerline Logistics Corporation•Seattle, WA

1d•Onsite

About The Position

The Infrastructure Manager is responsible for the stability, security, and performance of the organization’s core IT infrastructure, including end‑user support, systems administration, networking, identity, and endpoint management. This role provides unified leadership across both the Helpdesk and Systems Administration teams, ensuring consistent standards, streamlined operations, and a proactive approach to service delivery. As the company continues to modernize and expand its technology footprint, the Infrastructure Manager will play a critical role in building a scalable, resilient environment that supports business growth and operational excellence.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience.
Strong experience supporting and managing distributed IT environments with remote connectivity constraints.
Proficiency with networking, firewalls, VPNs, satellite or cellular connectivity, and Windows-based systems.
Strong technical background in Microsoft 365, Azure AD/Entra, Windows Server, networking, and endpoint management.
Ability to troubleshoot complex hardware, software, and network issues in maritime or industrial environments.
Experience managing helpdesk operations, vendors, contracts, and technology projects.
Willingness to travel to vessels and shipyards as needed.
Demonstrated ability to lead teams through change, modernization, and process improvement.
Excellent communication, prioritization, and problem‑solving skills.
Ability to balance strategic planning with hands‑on technical involvement
Analytical and problem-solving skills.
Prioritize and execute tasks in high-pressure environments.
Strong interpersonal, oral, and written communication; customer service focus.
Self-motivated, detail-oriented, and committed to continuous improvement.
Maintain professionalism and confidentiality.
Must pass background checks required for port and vessel access.

Responsibilities

Lead, mentor, and develop the Helpdesk and Systems Administration teams, fostering a culture of accountability, collaboration, and continuous improvement.
Establish clear roles, responsibilities, and performance expectations across both teams.
Serve as the escalation point for complex technical issues and operational challenges.
Drive professional development and training to ensure the team stays current with evolving technologies.
Oversee the day‑to‑day operation of servers, networks, storage, identity systems, and endpoint environments.
Ensure high availability, reliability, and performance of all infrastructure components.
Manage patching, lifecycle management, monitoring, and capacity planning.
Maintain strong documentation, configuration standards, and operational procedures.
Ensure the Helpdesk delivers responsive, high‑quality support to all employees.
Implement and refine ticketing workflows, SLAs, and escalation processes.
Identify recurring issues and drive root‑cause analysis to reduce support volume.
Improve user experience through automation, self‑service, and proactive support strategies.
Partner with security and compliance stakeholders to ensure infrastructure meets organizational and regulatory requirements.
Oversee identity and access management, endpoint security, and vulnerability remediation.
Support audit activities and maintain compliance documentation.
Lead infrastructure projects including upgrades, migrations, deployments, and modernization initiatives.
Coordinate cross‑functional work with Application, Fleet IT, and business teams.
Ensure changes are planned, tested, communicated, and executed with minimal operational impact.
Manage relationships with infrastructure vendors, MSPs, and service providers.
Oversee procurement, licensing, renewals, and hardware/software lifecycle management.
Maintain accurate asset inventories and ensure cost‑effective resource utilization.
Perform other related duties as assigned.