Manager - IT HCM

Energy Transfer•Houston, TX

About The Position

The IT HCM Manager leads the Workday development team and owns the technology supporting HR, Payroll, Benefits, Talent, and Recruiting. The role sets priorities, guides delivery, and partners with HR leadership to translate business needs into reliable Workday solutions. It combines hands-on technical oversight with team leadership, including coaching developers and analysts, making design decisions, maintaining platform stability, and advancing the technology roadmap. The manager oversees Workday configuration, integrations, reporting, business processes, and biannual releases, while ensuring data integrity and audit compliance. The role partners with HR, Payroll, and Finance leaders; manages delivery priorities, production support, vendors, and operational metrics; and identifies opportunities to reduce manual HR work through automation, self-service, and AI-enabled solutions in coordination with the Enterprise AI Team.

Requirements

Bachelor’s degree in Computer Science, MIS, CIS, or equivalent work experience in a related field.
8+ years of experience, with demonstrated leadership skills and expertise navigating complex, cross-functional organizations.
Business analysis experience translating business requirements into functional and technical specifications.
Strong knowledge of business processes such as Payroll, Benefits, Recruiting and Onboarding, and Talent Management.
Experience with Waterfall project and development methodologies.
Strong customer service attitude and focus.
Excellent oral and written communication and business presentation skills; ability to interface effectively across organizational lines with technical and non-technical audiences at various organizational levels.
Excellent analytical and problem-solving skills.
Familiarity with ITIL concepts and ability to follow change management procedures.
Experience working with business users, software developers, and infrastructure support to enhance applications and improve the business user experience.
Experience delivering solutions aligned with business strategies.
Experience presenting technical concepts, diagrams, solutions, and other technical assets to non-technical individuals.
Demonstrated experience leading and mentoring others with effective team-building skills.
Ability to work with employees and external resources while conveying a positive, service-oriented attitude.
Facilitation, interpersonal, consensus-building, and effective decision-making skills.
Ability to identify improvement opportunities, prioritize work, and meet deadlines.

Responsibilities

Lead, coach, and develop a team of Workday developers, analysts, and contractors.
Set team priorities, delivery expectations, and capacity plans for projects and support work.
Build a culture of ownership, quality, and continuous improvement.
Own Workday configuration, integrations, reporting, and business processes.
Oversee Workday biannual releases, including impact analysis, regression testing, and feature adoption.
Maintain platform stability, data integrity, and audit compliance.
Guide the design and delivery of enhancements and projects across Core HCM, Compensation, Benefits, Recruiting, Talent, Learning, Payroll, Time Tracking, and Absence.
Provide technical oversight for Workday integrations, including EIB, Studio, Core Connectors, and Workday Web Services, with payroll providers, identity platforms, and other enterprise systems.
Review designs and work products for scalability, supportability, and alignment with standards.
Partner with HR, Payroll, and Finance leaders to shape and maintain the HCM technology roadmap.
Manage intake and prioritize enhancement requests, projects, and production support.
Communicate status, risks, and tradeoffs to technical and non-technical stakeholders.
Manage Workday partner and consulting engagements, including scope, deliverables, and quality.
Track service levels, ticket trends, and operational metrics, and drive root-cause fixes for recurring issues.
Support budgeting, resource planning, and staffing for the HCM technology team.
Identify opportunities to reduce manual HR work through automation, self-service, and AI-enabled solutions in coordination with the Enterprise AI Team.