Manager - IT Disaster Recovery

GM Financial•Arlington, TX

7d•Hybrid

About The Position

This position will establish, maintain, and oversee a fully functional IT Disaster Program. This includes disaster recovery planning, IT risk assessment, disaster recovery exercises, and other ongoing initiatives to enhance IT recoverability capabilities. The Manager - IT Disaster Recovery will partner with other members of IT to provide standardized end-to-end support and will act as the primary focal point for all IT Disaster Recovery related functions. The Manager - IT Disaster Recovery will have the overall responsibility of the ongoing development and maturation of Disaster Recovery processes, including aligning and ensuring compliance with enterprise processes, defining roles and responsibilities, and writing policies, procedures, and workflows related to the Disaster Recovery.

Requirements

Advanced knowledge of disaster recovery and business continuity processes and tools needed
A broad understanding of information technology in order to assist in preparation of recovery procedures for all areas
Advanced knowledge and understanding of industry standard disaster recovery planning techniques and technologies as well as methods used in performing risk analyses and business impact analysis
Local and wide area networking concepts, principles and protocols
Knowledge in infrastructure design and management
Working knowledge of management processes such as personnel administration, planning and budgeting
Understanding of IT Service Management (ITSM) best practices and processes
Information Technology Infrastructure Library (ITIL) certification or equivalent practical experience (ITIL v3 Foundation strongly preferred as minimum; intermediate ITIL Service Transition, Service Design, ITIL Service & Support, ITIL Availability Management or ITIL Service Level Management desired)
Experience with Business Continuity, Disaster Recovery and related initiatives
Knowledge of TCP/IP, OSI model and IP subnetting
High level understanding of technology infrastructure, security concepts and platforms
Demonstrated success in project management
Understanding of routing and switching protocols as they relate to load balancing
Strong understanding of application layer protocols including HTTP, SSH, SSL, and DNS
Ability to skillfully react and adapt to a constantly changing business and IT work environment
Demonstrated interpersonal and leadership abilities working with cross-functional teams
Strong written and verbal communication skills
Strong interpersonal and communication skills in order to interface with all levels within the business and IT organizations
Ability to think strategically and make collaborative decisions
Communicate quickly, clearly, concisely, appropriately, and intelligently
Foster open communication, speaks with impact, listens to others, and writes effectively
Effective planning, time management, negotiation, and delegation skills
Advanced technical writing
Experience in documentation tools such as Visio and Microsoft Office products
Advanced experience with Network and VLAN segmentation
Strong analytical skills
Ability to approach problems with an open-mind, use existing information and resources
Creative, Innovative, problem-solving and maximizing your potential to solve problems and improve methods
Think positively when faced with obstacles, build on others ideas, think logically and intuitively
3-5 years of experience in disaster recovery/business continuity planning life cycle methodology
Bachelor’s Degree in related field or equivalent work or military experience

Nice To Haves

Business Continuity Professional Pref
Experience in leading or managing teams
High School Diploma or equivalent
Preferred Experience in leading or managing teams
Preferred High School Diploma or equivalent
Preferred Bachelor’s Degree in related field or equivalent work or military experience

Responsibilities

Developing and maintaining an IT Disaster Recovery Program
Consulting on the development of a Disaster Recovery Plan and runbooks for stated scope business critical applications
Monitoring the deployment and changes of applications and infrastructure for impacts to Disaster Recovery-related contingency planning
Ensuring that Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) are met in exercises
Guiding and providing work direction to IT subject matter experts as their roles pertain to Disaster Recovery
Participating in Disaster Recovery Exercises to ensure vendors can recover critical services provided to GMF
Participating in the ongoing review of Disaster Recovery scope services and support to align with budget planning
Assessing technical risk and providing timely mitigation and remediation plans
Evaluating new technology and tools and building business cases for their use
Participating in cross-functional reviews and identifying high-risk areas pertaining to Disaster Recovery scope
Understanding the integration of people, processes, and tools within the overall delivery environment, how they impact the Disaster Recovery Program, and determining the best strategic and tactical approach to continually improve those processes and services
Assessing the current state, where and to what extent Disaster Recovery work is being performed, and prioritizing required improvements and changes to the existing state
Coordinating with Business Continuity teams to ensure business expectations are met
Providing support for the approved Mass Notification system to IT stakeholders
Helping maintain the Knowledge Management System and Knowledge Document repository with relevant Disaster Recovery content to include: Enterprise Process Improvement, Policy and Procedure; Quality control and process compliance auditing; ITSM/ITIL Gap Analysis and CMMI-ITIL Maturity Assessments
Assisting with Availability Management, Business Continuity Management, and other collateral processes, ensuring that all ITSM process touch points and interfaces to Disaster Recovery are working effectively
Working effectively within an AI enabled environment: Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
Skills in evaluating AI outputs for accuracy, compliance, and bias
Experience integrating AI into workflows to improve efficiency or insights
Familiarity with AI assisted research, summarization, and content generation
Understanding of responsible AI use, including ethics and data protection