Manager, IT Delivery

Vanguard•Malvern, PA

20h•Hybrid

About The Position

This role is a delivery and people leader accountable for outcomes within our VWS Workflow Product Family, including FileNet, DataCap, WMS, and Scanning. You’ll lead and develop a small but critical team of contractors and crew, set clear direction, remove obstacles, and create the conditions for teams to do their best work. The role owns delivery health end‑to‑end — balancing reliability, modernization, security, and scale — while shaping how the team operates as the WMS footprint is modernized. You’ll be expected to think beyond execution by applying judgment, leveraging AI to improve effectiveness, using metrics to drive better decisions, and providing thought leadership that improves platform stability, delivery discipline, and long‑term outcomes.

Requirements

Minimum of eight years related work experience, with at least five years of project management experience.
Undergraduate degree or equivalent combination of training and experience.

Nice To Haves

Graduate degree preferred.

Responsibilities

Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew.
Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
Responsible for delivering software releases relating to the product for the business units.
Works with business clients to determine scope, and develops environmental requirements for each project.
Works closely with management to develop and implement staffing and operational plans.
Participates in the development of short and long term department goals.
Monitors and reports on service delivery metrics and overall performance.
Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives.
Identifies opportunities for continuous improvement.
Leads quality initiatives to improve the delivery of service levels.
Works with senior management in the planning, development, and execution of short and long range goals.
Presents status, metrics, and department initiatives at meetings with management and project peers.
Maintains relationships with technical teams, IT, and business partners.
Participates in the development of the department budget.
Reviews expenses and ensures department operates within budgetary guidelines.
Ensures staff complies with information technology and information security policies and procedures, and verifies that deliverables meet requirements.
Participates in special projects and performs other duties as assigned