Manager, IT Data Operations Specialist : Global IT - Job ID: 1978

Ascendis Pharma•Princeton, NJ

9d•$140,000 - $150,000•Onsite

About The Position

Ascendis Pharma is a dynamic, fast-growing global biopharmaceutical company with locations in Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare Disease and Oncology. Here at Ascendis, we pride ourselves on exceptional science, visionary leadership, and skilled and passionate colleagues. Guided by our core values of Patients, Science, and Passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs. Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We offer a dynamic workplace for employees to grow and develop their skills. The Data Operations Specialist is responsible for supporting day-to-day data operations, issue triage, and vendor coordination across commercial, medical, and patient services data platforms. This role serves as a key liaison between business stakeholders, internal IT teams, and external vendors to ensure data issues are identified, investigated, documented, and resolved efficiently.

Requirements

Bachelor’s degree in data Analytics, Information Systems, or related field
2–4 years of experience in data operations, analytics, or a related role (pharma/healthcare preferred)
Experience working with external vendors and managing issue resolution workflows
Strong SQL skills and ability to query and validate datasets
Experience with ticketing tools (e.g., Azure DevOps, Jira, ServiceNow)
Strong problem-solving and investigative mindset
Ability to manage multiple issues and priorities simultaneously
Clear documentation and communication skills
Attention to detail and data accuracy
Cross-functional collaboration
Strong team player, proactive in nature and have a can-do attitude.
Entrepreneurial mindset who can handle ambiguity, analyze, and create clarity
Desire to be part of an organization where everything isn’t set in stone.
Thrives in a dynamic environment, short lines of communication and an open and informal working atmosphere.

Nice To Haves

Familiarity with pharma data ecosystems (HCP/HCO, specialty pharmacy, claims data)
Experience with CRM platforms such as Veeva CRM
Exposure to cloud data platforms (e.g., Microsoft Azure, Databricks, dbt)
Understanding of data governance and compliance requirements (e.g., HIPAA)

Responsibilities

Act as the primary point of contact for identifying, documenting, and tracking data-related issues
Create detailed tickets and work directly with external vendors (e.g., IQVIA, Veeva Systems) to troubleshoot and resolve data discrepancies
Coordinate testing and validation of vendor-delivered fixes to ensure issues are fully resolved before closure
Maintain clear documentation of issues, root causes, and resolutions
Partner with internal stakeholders to investigate data questions and anomalies across systems
Perform deep-dive analysis across multiple platforms (CRM, data warehouse, vendor feeds) to identify root causes
Collaborate with internal IT teams to trace data flow issues across integrations (e.g., SFTP, APIs)
Escalate and route issues appropriately based on findings
Pull and analyze ad hoc data requests to support business questions
Validate data accuracy and reconcile discrepancies across sources
Support reporting tools such as Tableau or Power BI
Serve as a bridge between business teams (Commercial, Medical, Patient Services) and technical teams
Translate business questions into structured data investigations
Provide clear communication on issue status, timelines, and resolutions
Identify recurring data issues and recommend process improvements
Support data quality monitoring and governance efforts
Contribute to documentation of data flows, business rules, and standard operating procedures