Manager, IT Applications

Abbott • Madison, WI

1d • $99,300 - $198,700 • Onsite

About The Position

This position is based at Abbott’s 1 Exact Lane location in Madison, Wisconsin, in the Diagnostics division. The manager leads an Epic application team in Abbott’s Cancer Diagnostics division, overseeing delivery of technology for critical business processes, integration of acquisitions, and collaboration with enterprise architecture to plan, design, and deliver a customized global IT ecosystem. The role balances specific business requirements with common configuration principles to optimize risk, cost, and delivery speed. It also supports the professional development of application analysts through feedback, education, growth, and leadership opportunities.

The manager collaborates with business and technology teams across functions, oversees platform governance and delivery priorities, guides solution evaluations and implementations, and ensures monitoring, reporting, and incident management for assigned platforms. The role supervises and develops staff, communicates goals, and supports employee engagement. It requires independent work and effective collaboration in a complex, cross-cultural, matrix environment.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field; alternatively, a high school diploma or GED and 4 years of relevant experience in lieu of a bachelor’s degree.
• At least 5 years of experience in information technology or product/project management.
• At least 3 years of experience with large, complex implementations related to the assigned platform, using program management and software development lifecycle (SDLC) project management methodologies.
• At least 3 years of direct or indirect experience leading a technology team or cross-functional project team implementing a technology solution.
• Demonstrated project delivery involving complex business workflows or system architectures.
• Professional working knowledge of a variety of software and hardware solutions, multi-vendor environments, and hybrid environments involving on-premise, co-located, and cloud-based services.
• Proficiency in Microsoft Office.
• Ability to perform the essential duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.
• Certification in at least one Epic administrator-level application.

Nice To Haves

• At least 5 years of experience in a similar or relevant role.
• Applicable certifications or proficiencies, with preference for Epic RTE, Epic Referrals, Epic Prelude, or Epic Cadence.
• Professional working knowledge of healthcare or biotechnology.
• Professional working knowledge of agile delivery methodologies.

Responsibilities

• Collaborate with product owners and business partners across multiple business functions to align technology solutions with business strategies.
• Plan, design, and deliver programs to integrate products and processes from acquisitions onto assigned enterprise platforms.
• Propose delivery priorities with multiple business and business-solution teams.
• Support an enterprise platform governance board in establishing, recommending, and adjusting priorities as business needs change.
• Collaborate with enterprise architecture to position platforms within Abbott’s enterprise architecture and strategy, and identify and manage integration dependencies and plans.
• Establish adequate system monitoring and reporting for assigned platforms, measure platform performance, and participate in incident management for critical incidents, outages, and other performance issues.
• Guide evaluations of new IT solutions, select products, and lead implementations.
• Oversee intake, prioritization, and delivery of incremental functionality releases.
• Work with process owners across departments to build and maintain workflows scalable across the business and business units.
• Manage employee performance by communicating expectations, planning and monitoring work, appraising results, coaching, counseling, and enforcing systems, policies, and procedures.
• Supervise staff, including organizing and prioritizing work, conducting performance reviews, training and developing employees, and managing work performance.
• Communicate goals clearly and motivate employees through coaching.
• Maintain morale and support employee engagement initiatives.
• Work independently with limited oversight while staying organized and multitasking.
• Use strong communication skills and build consensus across functions in a cross-cultural, complex matrix environment.
• Adapt to ambiguity and changing circumstances; negotiate, mitigate conflict, build alliances, and achieve results using interpersonal and diplomacy skills.

Benefits

• Career development opportunities with an international company.
• Potential qualification for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to earning a bachelor’s degree.
• Health and wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager