Manager, Investment Operations - TD Asset Management

TD•Toronto, ON

1d•Onsite

About The Position

The Manager, Investment Operations at TD Asset Management (TDAM) is responsible for providing a high level of service, support, and professionalism to internal and external clients. This role requires the ability to work within strict deadlines, strong problem-solving skills, initiative, attention to detail, and the capacity to make a significant contribution to the team. Experience in an investment environment and an understanding of basic accounting principles are essential. The Manager will provide strategic direction and guidance on a broad range of complex organizational activities and specialized project support. They will act as a Subject Matter Expert and key liaison for the team, engaging stakeholders, developing business partnerships, clarifying needs, and delivering client-centered solutions. The role operates in a high-volume, fast-paced environment subject to change. The Manager will also conduct root cause analysis, evaluate options, manage risks, and coordinate the implementation and testing of new processes and systems, ensuring proper documentation. Additionally, the Manager will provide leadership, direction, advice, and guidance to the team, fostering integrity, motivation, morale, productivity, innovation, creativity, and teamwork. They will share knowledge and expertise, contribute to business development, and act as a change leader. This role also involves acting as an escalation point for the team and other internal groups. Within TDAM Business Services, the Manager must work efficiently, meet deadlines, be a flexible team player, share knowledge, foster good working relationships, promote a fair and equitable environment, and facilitate change. They will participate fully as a team member, contribute to a positive work environment, and continuously develop their knowledge.

Requirements

Lead by example and have strong judgement and a proactive approach to problem solving.
Strong communication, change management, effective writing and influencing.
Excellent verbal and written communication and interpersonal skills with the ability to communicate in a transparent and concise manner as well possess critical listening skills.
Highly motivated and enthusiastic individual who demonstrated the ability to work in a high volume, fast paced environment while constantly promoting teamwork.
Highly organized with strong focus on quality of deliverables.
Effective time management skills with the ability to multitask and handle tight deadlines.
Exhibits and encourages a positive and proactive approach toward change, ongoing development.
Must have the ability to change direction quickly and effectively and thrive in a fast paced environment.
Knowledge of products and processes used in the institutional investment industry.
Strong analytical, logical and organizational skills.
Demonstrated leadership skills.
Ability to work independently but possess the ability to work effectively within a group with a team focus.
Ability to deal with individuals at all levels of the organization, along with vendors and consultants.
Exhibits and encourages a positive and proactive approach toward change.
Ability to analyze several parts of a problem, anticipate obstacles and think ahead about next steps.
Experience in an investment environment.
Understanding of basic accounting principles.

Responsibilities

Provide strategic direction and guidance on a broad and diverse range of complex organization activities and/or specialized project support or services.
Act as the reference contact and Subject Matter Expert for the business.
Identify and respond to changes in the business environment and establish action plans to address issues and priorities.
Act as a key liaison for the team to actively engage stakeholders within the Business and broader industry, developing and maintaining strong business partnerships, clarifying business needs and delivering client-centred solutions that enhance the overall end-to-end experience.
Proactively identify key business opportunities, research and recommend system enhancement/modifications, develop strategies to achieve recommendations and work closely with system support to execute and implement system upgrades/enhancements.
Conduct root cause analysis, evaluate options and provide recommendations; ensure appropriate reporting and escalation of issues occurs based on risk profile.
Protect the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high risk transactions/activities as needed.
Provide expertise and coordinate implementation and testing of new processes and systems and ensure these are well documented.
Develop solutions – ensure business requirements, processes and procedures guides are properly documented.
Drive continual operational improvements – efficient delivery to business, opportunities for process improvement, automation and centralization.
Apply knowledge of end-to-end processes and other requirements to drive achievement, implement process improvement initiatives and execute on change, supporting adherence, tracking and realizing benefits.
Mitigate risk by coordinating activities with partners in Operations, Technology, Finance, Risk Management, etc.
Act as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups and may sign off on projects of small scale and/or complexity.
Provide leadership, direction, advice and guidance to the team, maintaining high levels of integrity, motivation and morale.
Encourage productivity, innovation, creativity and teamwork.
Share knowledge, information, skills and subject matter expertise among the team.
Contribute to the development of the business.
Implement solutions and provide operational support.
Act as a change leader/champion for Business Services through positive reinforcement of milestones and successes.
Act as escalation point for team as well as other internal groups and partners.
Work efficiently in a multi-tasked environment and ensure deadlines are met.
Be an effective team player and flexible in adjusting to changing work priorities.
Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues.
Encourage good working relationships with other partners and teams.
Promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives.
Facilitate change through positive reinforcement of milestones and successes as well as encouraging open discussion.
Participate fully as a member of the team; contribute to a positive work environment, TD Pulse results/action plan.
Keep others in the immediate team informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities.
Support team by continuously developing knowledge in own area.