Manager, Investigations

Mattel•El Segundo, CA

1d•$135,000 - $168,000•Onsite

About The Position

Mattel’s Ethics & Compliance team is seeking a Manager, Investigations to lead and conduct compliance and workplace investigations across the United States. We are looking for an experienced investigator and employee relations professional who can ensure concerns are addressed in a timely, thorough, objective, and consistent manner while fostering a culture of integrity, accountability, and respect. This individual will manage complex compliance investigations, partnering closely with People & Culture Business Partners, Employment Law, Security, IT, Internal Audit, and other cross-functional stakeholders. The ideal candidate will demonstrate sound judgment, strong investigative expertise, and the ability to navigate sensitive workplace issues while balancing business needs, and employee experience.

Requirements

Minimum of 5 years of experience conducting end-to-end workplace investigations involving harassment, discrimination, retaliation, misconduct, and other complex workplace matters.
Strong investigative interviewing, fact-finding, analysis, documentation, and report-writing skills.
Experience managing sensitive and challenging conversations with employees and leaders at all levels.
Ability to establish credibility, build trust, and maintain effective partnerships across diverse stakeholder groups.
Excellent organizational, project management, and time-management skills, with strong attention to detail.
Ability to manage multiple priorities in a fast-paced, high-volume environment while adapting to changing business needs.
Strong analytical, problem-solving, collaboration, presentation, and communication skills.
Ability to work independently while exercising sound judgment and maintaining confidentiality.

Nice To Haves

Bachelor's degree or equivalent combination of education and relevant experience.
Professional certifications such as AWI-CH, SHRM-CP, SHRM-SCP, PHR, SPHR, or similar credentials.
Experience using NAVEX or other case management and ethics reporting platforms.
Written and verbal proficiency in Spanish.
Experience supporting investigations across multiple jurisdictions and/or global organizations.

Responsibilities

Conduct end-to-end workplace investigations involving allegations of harassment, discrimination, retaliation, misconduct, policy violations, and other employee concerns.
Gather and analyze evidence, conduct interviews, assess credibility, and make objective findings based on facts and applicable policies.
Prepare clear, concise, and fact-based investigation documentation, including interview notes, case summaries, findings, and recommendations.
Manage investigations in a timely manner while maintaining consistency, objectivity, confidentiality, and adherence to Compliance and investigative best practices.
Present investigation findings, risk assessments, and recommendations to Employment Law, People & Culture, and business leaders to support informed decision-making and appropriate corrective actions.
Maintain accurate and up-to-date case records within Mattel's centralized case management system.
Serve as a trusted advisor to People & Culture Business Partners and business leaders on complex workplace matters, balancing business objectives, operational impact, and employee experience.
Facilitate conflict resolution and mediation efforts to address workplace concerns and support sustainable outcomes.
Build strong partnerships across the organization and effectively engage with employees at all levels.
Maintain the highest standards of professionalism, discretion, and confidentiality in handling sensitive employee matters.
Partner with Compliance colleagues to identify opportunities to enhance investigative processes, controls, policies, training, and risk mitigation efforts.
Analyze investigation trends and root causes to help inform proactive compliance and employee environment strategies.
Participate in quarterly reviews with external auditors regarding investigatory matters, controls, and related processes.
Partner with People & Culture Business Partners on the development and delivery of training programs related to workplace conduct, investigations, and employee environment.
Support regional and global investigations, as needed, in partnership with the Sr. Director, Global Investigations & Employee Relations and local People & Culture teams.