Manager, Invest Fraud Operations and Strategy

Ally•Lewisville, TX

17d•$110,000 - $180,000•Hybrid

About The Position

The Manager, Invest Fraud Operations and Strategy leads Ally’s brokerage fraud operations team and helps shape fraud risk management for its digital investing business. The position combines operational leadership with strategic influence over fraud policy, investigative practices, customer protection strategies, and continued development of the fraud program. The role oversees the investigation and resolution of fraud affecting Ally Invest, including account takeover, identity theft, first-party fraud, cyber-enabled fraud, and securities-related schemes. It also serves as a brokerage fraud subject matter expert, collaborating with Fraud, Risk, Compliance, Legal, Operations, Product, and Brokerage teams to identify emerging threats, enhance controls, improve customer outcomes, and inform fraud strategy. The role is an in-office position with a weekly hybrid schedule; locations are Charlotte, North Carolina; Lewisville, Texas; Jacksonville, Florida; and Dresher, Pennsylvania. Specific work requirements may be discussed with the hiring manager and may change based on business needs.

Requirements

At least 5 years of experience in brokerage operations, fraud operations, investigations, risk management, fraud strategy, or a related financial services discipline, including leadership experience in a regulated environment.
At least 7 years of relevant experience or an equivalent combination of education and experience.
High school diploma or GED equivalent.
Strong understanding of fraud investigations, customer protection, operational risk management, and fraud mitigation practices.
Experience with suspicious activity investigations and regulatory reporting, and awareness of BSA requirements as they relate to investment products.
Demonstrated ability to identify emerging risks, analyze complex data, and develop actionable recommendations.
Proven experience leading teams, coaching talent, and driving operational performance.
Strong process management and continuous improvement skills.
Sound judgment and ability to make decisions in complex and evolving situations.
Ability to write reports, business correspondence, policies, and procedures and communicate effectively at all organizational levels.
Strong analytical, organizational, and problem-solving capabilities.
Excellent verbal and written communication skills.
Ability to manage multiple priorities and adapt to a changing environment.
Ability to maintain confidentiality and establish credibility with a broad range of stakeholders.
Proficiency in Microsoft Excel, PowerPoint, and Word.

Nice To Haves

Knowledge of broker-dealer operations, securities regulations, and FINRA requirements.
Existing FINRA registrations, such as SIE, Series 7, Series 63, and/or Series 24.
Professional fraud, risk, compliance, or brokerage-related certifications.

Responsibilities

Lead Ally Invest fraud operations and administer the Invest Fraud Program in accordance with applicable policies, procedures, and regulatory requirements.
Oversee the investigation and resolution of fraud events affecting brokerage customers and operations.
Monitor, review, and evaluate evolving fraud threats and maintain current knowledge of investigative techniques, broker-dealer regulations, privacy requirements, fraud trends, and operational practices.
Manage functional operations, long-range planning, change execution, and resources while contributing to broader fraud program objectives.
Monitor production targets, service levels, quality expectations, and customer outcomes.
Provide expert guidance on detecting and investigating account takeover, identity theft, first-party fraud, cyber-enabled fraud, stock manipulation, and emerging brokerage fraud typologies.
Guide suspicious activity investigations, identify matters requiring escalation, SAR consideration, and regulatory reporting, and ensure applicable filing requirements are met accurately and timely.
Partner with Fraud, Risk, Compliance, Legal, Operations, Product, and Brokerage teams to identify threats, enhance controls, improve customer outcomes, and influence fraud strategy.
Analyze fraud trends, operational performance, customer impacts, and loss drivers to recommend enhancements to controls, investigative practices, policies, and program direction.
Drive continuous improvement in fraud detection, investigative quality, customer outcomes, operational effectiveness, and fraud loss mitigation.
Lead, coach, communicate with, and develop department staff; manage performance and talent development.
Oversee daily operations, quality control, scheduling, training, workforce management, performance reviews, and staffing.
Engage with internal teams and external financial institutions as a primary contact for complex investigations and fraud-related matters.
Provide information to regulatory agencies, auditors, and business partners as requested.

Benefits

Annual incentive plan and pay-for-performance bonuses based on personal and company goals.
Paid time off starting at 20 days, 11 paid holidays, and 8 hours of annual volunteer time off.
401(k) retirement savings plan with matching and company contributions.
Student loan paydown and 529 education savings assistance programs.
Tuition reimbursement, employee stock purchase plan, financial learning center, and financial coach access.
Medical, dental, and vision insurance options.
Employee, spouse, and child life insurance and short- and long-term disability insurance.
Health Savings Account with employer contributions, Healthcare FSA, and critical illness, accident, and hospital indemnity insurance.
Total well-being program supporting physical, social, emotional, and financial well-being.
Adoption, surrogacy, and fertility assistance; paid parental and caregiver leave.
Dependent Day Care FSA, backup child and adult/elder care days, and childcare discounts.
Employee Assistance Program, subsidized and discounted Weight Watchers program, and other employee discount programs.
Depending on the role, potential travel allowances, relocation assistance, signing bonus, and/or equity.