Manager, International Client Services

Capital One • Riverwoods, IL

2d • $138,100 - $157,700 • Onsite

About The Position

The Diners Club Network International Client Services manager role focuses on capturing and delivering precise, continuous compliance monitoring for Diners Club Network Participants (such as Issuers and Acquirers). The position aims to design and deploy forward-thinking monitoring solutions and evaluation tools that measure compliance levels and mitigate inherent risks across the global payment network. As a key business analyst, you will elevate operational network compliance and help define the future of our global payment network—ideal for someone passionate about translating dynamic network policies into practical operational controls, designing executive dashboards, and maintaining audit-ready compliance monitoring solutions.

Requirements

• Bachelor’s Degree or military experience
• At least 4 years of experience in Payment Network Policy, Risk Management or Compliance within the financial services or payments industry
• At least 3 years of Project Management, Business Analysis or Operational Management experience within the financial services or payments industry
• At least 3 years of experience developing, evaluating, and implementing compliance and risk assessment activities

Nice To Haves

• Experience working directly with card payment networks, issuing and acquiring institutions and payment processors
• Experience creating executive dashboards or operational tracking systems using tools such as Tableau, Power BI or Advanced Excel
• Project Management Professional (PMP), Agile/Scrum, Lean, or Six Sigma certifications

Responsibilities

• Become an expert on payment network policies and operating rules, identifying actionable operational requirements for internal teams and external clients.
• Analyze and improve operational data accuracy and metrics from DCI Participants to quantify their compliance levels, identify key risk indicators for reporting, and drive continuous compliance adherence improvements.
• Design and implement monitoring programs, along with strengthening operational controls practices to ensure continuous alignment with network requirements, audit standards, compliance obligations, risk visibility, and network strategic direction.
• Build and maintain executive-level data reporting, key risk indicator (KRI) dashboards, and control assurance to give leadership clear visibility into DCI Participants’ compliance health.
• Build deep trust and strong working relationships across Risk, Compliance, Legal, Product, Technology, and Operations.
• Utilizes AI-enable tools to optimize current processes, automating monitoring tools to maximize consistency and efficiency.

Benefits

• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager