international operations services manager

Starbucks•Seattle, WA

9d•Hybrid

About The Position

This role contributes to Starbucks success by enabling operational excellence through the planning, management, development and implementation of strategic priorities and operational initiatives for the International business. The ideal candidate brings strong store operations expertise paired with experience translating business needs into scalable solutions that improve the partner and customer experience. This role will lead and consult on end-to-end planning, development, testing, and adoption of complex programs and systems across international operations.

Requirements

Managing multi-unit retail business or equivalent with deep knowledge of store operations, processes, procedures, and standards (3 years)
Managing complex, large-scale programs or a portfolio of mid-sized initiatives (5 years)
Project and program management experience, including scope, timeline, stakeholder alignment, and delivery quality, with the ability to partner effectively across business and cross-functional teams (3 years)
Working across functional areas to develop effective business solutions that align with company and department objectives (5 years)
Places a high value on quality with a sharp eye for details
Curious and collaborative problem solver who can quickly build empathy
Outstanding verbal and written communication skills, with ability to convey ideas and standards in a clear, succinct and appropriate way across a broad spectrum of audiences
Identifying opportunities for improvement and connecting operational needs to recommend data-informed, scalable solutions
Proficient in Microsoft Office applications

Nice To Haves

Experience working across different ownership structures including joint venture and licensed
Experience applying AI or AI-enabled tools to improve operational decision making, workflows, or partner experience

Responsibilities

Build trusted relationships and collaborate with cross functional teams to develop and implement meaningful programs for the international business.
Lead operations priorities and ensure the development, delivery, and sustainment of projects that improve execution in stores.
Drive initiatives through the full lifecycle, from business definition and planning through testing, implementation, change management, and ongoing support across international markets.
Communicate complex ideas and operational insights in a clear and compelling way for varied audiences.
Translate data into actionable recommendations and use effective visual storytelling to support decisions, alignment, and adoption.
Bring deep knowledge of retail and store operations, standards, and practice.

Benefits

medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation from date of hire
sick time (accrued at 1 hour for every 25 hours worked)
eight paid holidays
two personal days per year
401(k) retirement plan with employer match
discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
incentivized emergency savings
financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
student loan management resources
access to other educational opportunities
backup care
DACA reimbursement