Manager, Internal Systems & AI Orchestration

HighlightTA•Madison, MS

1d•Remote

About The Position

The Manager, Internal Systems & AI Orchestration bridges traditional CRM management and modern autonomous agentic systems. This role will own the strategy, architecture, and health of Neon One's Revenue Operations technology stack, including Salesforce, NetSuite, Data360/Snowflake, and Agentforce. The goal is to ensure that GTM and financial systems drive cross-functional alignment and productivity. The position will also manage a direct report focused on Salesforce CRM administration and Agentforce agents. Neon One is seeking an individual with AI-first thinking and intellectual curiosity, in addition to direct tool experience, to navigate this emerging space.

Requirements

5+ years managing complex GTM and finance systems infrastructure (CRM, ERP, automation).
Proven experience managing people, projects, and vendor relationships.
Hands-on experience implementing or managing autonomous AI agents in a live enterprise environment - Salesforce Agentforce strongly preferred.
Deep technical expertise in Salesforce administration and configuration, NetSuite, and data platforms (Data360/Snowflake); experience with Salesforce Revenue Cloud is an asset.
Experience as a NetSuite administrator (user access, customizations, data maintenance) and with data platforms (Data360/Snowflake).
Proficiency in prompt engineering and agentic logic design, including error-trapping in non-linear workflows.
Salesforce Admin Certification or equivalent working experience; NetSuite certification strongly preferred.
Strong decision-making, judgment, and leadership; able to manage laterally and upwards.
Excellent verbal, written, and presentation skills; communicates effectively at all levels of the organization.
Strong process documentation skills - requirements, design, test, and training.
Self-motivated and persistent; meets deadlines while prioritizing simultaneous requests.
Thrives in ambiguity, learns emerging tools independently, and drives initiatives forward without waiting for fully defined processes.

Nice To Haves

Experience with Salesforce Revenue Cloud is an asset.

Responsibilities

Lead the strategy, vision, and roadmap for all GTM and finance systems, including the optimization and integration of Salesforce, NetSuite, Data360, and Agentforce.
Act as a strategic business partner to Customer Success, Support, Sales, and Finance leadership, translating revenue objectives into clear technical roadmaps.
Manage and develop the Salesforce CRM Administrator, overseeing day-to-day operations and building their skills as a modern systems orchestrator.
Own the full lifecycle of Salesforce Agentforce agents: design, build, test, deploy, and continuously optimize agent flows that automate workflows across GTM teams and improve the customer journey.
Design complex, non-linear system logic, prompt engineering models, and dynamic routing; craft and refine prompts that guide agents effectively.
Establish clear agent scopes, structural guardrails, and programmatic circuit breakers so autonomous agents comply with data security, compliance policies, and brand standards.
Pressure-test agents against adversarial prompts and edge-case scenarios before they go live.
Own the governance, synchronization, and integrity of GTM data flowing into Snowflake via Data360.
Architect and maintain a high-fidelity Unified Customer Profile (UCP) as the single source of truth for reporting and execution.
Oversee and optimize API integrations and webhooks so agents and systems act on real-time data signals.
Manage data migrations and bulk data requests between GTM and financial systems.
Build and manage automated testing suites (unit, integration, UAT) to protect system integrity across releases.
Define release milestones, track status, and manage the full deployment lifecycle.
Ensure continuous system health through regular audits, upgrade preparation, and management of third-party integrations and data feeds.
Drive advanced Salesforce configuration and development; maintain end-user documentation and best-practice coaching.
Stay current with Salesforce releases and bring new functionality to the business.