Manager, Internal Global Systems, Processes, & Tools AECO

Trimble•Atlanta, GA

6d•Hybrid

About The Position

Drive Operational Excellence as our Next Manager of Internal Global Systems, Processes, & Tools! Ready to make a tangible impact on global industries using cutting-edge AI? Trimble is looking for a passionate problem-solver like you! About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What makes this role great: In this role, you will lead the engine room of our Customer Experience organization by optimizing and scaling the technology stack and workflows that empower our global teams. You will transform complex global requirements into streamlined digital processes, directly reducing tool fatigue, enabling AI adoption, and improving both internal efficiency and customer outcomes.

Requirements

2+ years of leadership experience in operations or systems roles within a software-as-a-service environment.
Expert-level knowledge of CRM architecture and integrations, including Salesforce.
Deep understanding of post-sales motions, including renewal management and customer segmentation.
Bachelor degree in business administration, business operations, or a related field.

Nice To Haves

Master of Business Administration or equivalent practical experience.
Experience with Professional Services Automation and Customer Success tools.

Responsibilities

Develop and execute a multi-year technology roadmap that aligns with global business scaling and system integration.
Lead the implementation, configuration, and ongoing governance of all Customer Experience systems and tools to drive high user adoption.
Identify bottlenecks in internal workflows and implement AI-driven solutions to deflect low-complexity issues without sacrificing quality.
Harmonize processes across diverse regions while respecting local regulatory requirements.
Serve as the primary liaison between Customer Experience, Information Technology, and Product teams to ensure data integrity.