Manager, Internal Communications

George Brown Polytechnic•Toronto, ON

23h•CA$104,000 - CA$122,385•Hybrid

About The Position

The Manager, Internal Communications (Employee & Student Communications) provides strategic leadership for the development, integration, and execution of internal communication strategies across both employee and student audiences. This role is accountable for shaping and advancing a cohesive, enterprise-wide narrative that reflects George Brown Polytechnics' (GBP) priorities, values, and impact across the full lifecycle of both employees and students.

Requirements

Four-year graduate level university degree from a recognized post-secondary institute in a related field (ex. Communications, Journalism, Public Relations,.) or an equivalent training and experience in this field.
Minimum of seven (7) years’ experience strategic communication experience in a managerial or leadership role, preferably within a diverse organizational setting is required.
Demonstrated experience in integrating EDII principles into corporate or educational communications.
Proven track record of developing and implementing effective and engaging communication strategies across a variety of platforms.
Experience in crisis communication and managing sensitive issues related to equity and inclusion.
Previous involvement in large-scale organizational change initiatives, with a focus on culture transformation.
Demonstrated experience dealing with highly sensitive, high profile and confidential information, and handling contentious issues with sensitivity, good judgement, and discretion.
Demonstrated understanding of and experience with issues affecting underserved groups; experience working in a culturally relevant and responsive manner and proven experience developing initiatives to address the needs of Indigenous, Black and equity-deserving groups.
Demonstrated leadership experience and highly developed coaching, mentoring and team building skills, with proven ability to lead and provide ongoing staff development to ensure an effective and productive work environment.

Nice To Haves

Strong background in stakeholder engagement, including working with senior management and diverse groups.
Ability to apply equity and anti-racist principles to communication.
Excellent communication, collaboration, teamwork, and interpersonal skills.
Demonstrated commitment to uphold the Polytechnic’s priorities on diversity and equity.
Able to travel between campuses on a frequent basis.
Interview process may consist of a practical skills component.

Responsibilities

Provide enterprise-wide leadership and senior strategic advisory to develop and execute integrated internal communication strategies aligned with institutional priorities, translating George Brown’s People Plan, OAREHRS strategy, and Student Success initiatives into clear, actionable communications, while defining governance, standards, best practices, and a unified employee and student value proposition.
Establish and lead a comprehensive, lifecycle-based communication framework and enterprise-wide engagement strategies that drive a cohesive GBP narrative across employee and student journeys, champion transparency and equity-informed communications, leverage data and benchmarking, mitigate risk, monitor trends, and oversee initiatives that strengthen culture, reputation, belonging, and institutional impact.
Lead cross-functional alignment of internal communications and serve as a central strategic advisor by partnering with Human Resources, Student Success, OAREHRS, Marketing & Communications, Indigenous Initiatives, and academic and administrative leadership to ensure integrated, enterprise-wide messaging, translating enterprise priorities into coordinated communication approaches and overseeing plans for major initiatives, change management, and transformation projects.
Drive integration of communication strategies across employee and student lifecycles, establish stakeholder engagement and feedback mechanisms, evolve internal communication channels, guide sensitive and complex communications, provide strategic oversight for issues and crisis communications, and lead engagement campaigns and culture-building initiatives that foster inclusion, belonging, and enhance employee and student experience.
Provide strategic oversight for high-impact, audience-centered content and lead the design and execution of integrated, enterprise-wide communication campaigns aligned with institutional priorities, employee engagement, student success, culture transformation, and EDII, while establishing standards for quality, accessibility, inclusivity, and consistent messaging across all materials and channels.
Drive a lifecycle-based, data-informed approach to content and communication planning by leveraging insights, analytics, and audience segmentation, oversee policies, frameworks, and tools, monitor effectiveness and continuous improvement, support issues and crisis communications, and evolve strategies by integrating emerging trends, best practices, and EDII principles.
Engage senior leaders and stakeholders to shape and deliver effective communication strategies supporting employee and student experiences, provide strategic advice on sensitive and high-impact issues, facilitate feedback mechanisms for continuous improvement, and build strong cross-functional relationships to advance integrated communications and institutional storytelling.
Other duties as assigned.