Manager, Integration Quality & User Acceptance Testing (UM)

Centene Corporation•St. David's, MO

1d•Hybrid

About The Position

Manages a team of user acceptance testing professionals, ensuring that all delivery and testing solutions or procedures are consistent with business expectations. They will be accountable for providing business and User Acceptance Testing expertise and guidance to ensure that new product introductions and design changes to products and processes meet customer, business, and regulatory requirements. Manages a team of User Acceptance Testers that support PHCO and Enterprise initiatives that promote integration, expansion, and adoption of Clinical Systems. Act in an advisory capacity, where applicable, proactively informing requirements, workflows, procedures to improve existing processes. Comfortable taking initiative and interacting with multiple, cross-functional stakeholders across various levels of leadership. Negotiate and work with business and project leaders to identify appropriate support. Collaborates with other leaders to ensure delivery and results meet business needs. Provides oversight and guidance for testing best practices, tools, procedures, and test automation. Develops standards and SLAs for various testing processes. Provides review and sign-off on testing results prior to production deployments. Prepare reports and/or necessary testing documentation and results and presents it to applicable internal and external stakeholders. Manage hiring and training of new and existing staff, conducts performance review, provide leadership, and technical and testing guidance and coaching. Clearly communicate business need and testing results to technical and business stakeholders. Participate and lead discussions related to root cause and resolutions for various business problems. Build and maintain best-in-class testing practice with the ability to scale. Performs other duties as assigned. Complies with all policies and standards.

Requirements

Requires a Bachelor's degree and 5+ years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Experience with test case creation and execution, along with test automation.

Nice To Haves

Preferably brings 2+ years of experience managing large teams through high‑profile, cross‑functional initiatives, with strong preference for experience supporting system integrations or platform consolidations.
Demonstrates understanding of Utilization Management processes.
Preferably possesses at least one year of TruCare Classic and one year of TruCare Cloud experience; experience with Care Central, Facets, and Availity is a plus.
Applies strong negotiation and influencing skills to drive outcomes without formal authority.
Leverages experience with process improvement and quality/system testing methodologies to support continuous improvement.

Responsibilities

Manages a team of user acceptance testing professionals, ensuring that all delivery and testing solutions or procedures are consistent with business expectations.
Accountable for providing business and User Acceptance Testing expertise and guidance to ensure that new product introductions and design changes to products and processes meet customer, business, and regulatory requirements.
Manages a team of User Acceptance Testers that support PHCO and Enterprise initiatives that promote integration, expansion, and adoption of Clinical Systems.
Act in an advisory capacity, where applicable, proactively informing requirements, workflows, procedures to improve existing processes.
Comfortable taking initiative and interacting with multiple, cross-functional stakeholders across various levels of leadership.
Negotiate and work with business and project leaders to identify appropriate support.
Collaborates with other leaders to ensure delivery and results meet business needs.
Provides oversight and guidance for testing best practices, tools, procedures, and test automation.
Develops standards and SLAs for various testing processes.
Provides review and sign-off on testing results prior to production deployments.
Prepare reports and/or necessary testing documentation and results and presents it to applicable internal and external stakeholders.
Manage hiring and training of new and existing staff, conducts performance review, provide leadership, and technical and testing guidance and coaching.
Clearly communicate business need and testing results to technical and business stakeholders.
Participate and lead discussions related to root cause and resolutions for various business problems.
Build and maintain best-in-class testing practice with the ability to scale.
Performs other duties as assigned.
Complies with all policies and standards.