Manager, Integrated Care & Experience

Durham Community Health Centre • Pickering, ON

5d • Hybrid

About The Position

The Manager, Integrated Care & Experience is part of the management team responsible for delivering DCHC’s integrated model of care across programs and services. Reporting to the Vice President, Integrated Care & Experience (VP, IC & E), the Manager collaborates closely with other managers to support program integration, optimize team-based care, and ensure strong performance outcomes aligned with DCHC’s strategic priorities.
This role oversees interprofessional staff teams and ensures that clients receive high-quality, coordinated services across the continuum of care. The position provides leadership over defined program areas while contributing to cross-organizational collaboration and operational excellence within the Integrated Care & Experience department.

Requirements

• Undergraduate degree in health care, social services, public health, or a related field (Master’s degree an asset)
• Minimum 5 years in community-based health or social service organizations, including supervisory or management roles
• Demonstrated experience in integrated care delivery, primary care, mental health, or wellness programs
• Strong knowledge of population health, health equity, and social determinants of health frameworks
• Proven experience managing interprofessional teams and working in matrixed, cross-functional environments
• Excellent communication, leadership, and organizational skills
• Experience with quality improvement tools and performance frameworks (e.g. Quadruple Aim)
• Familiarity with Ontario’s health system priorities and transformation initiatives
• Full vaccination against COVID-19 is mandatory for this position. DCHC will adhere to its duty to accommodate individuals who are unable to be fully vaccinated for a reason protected under human rights legislation.

Nice To Haves

• Master’s degree

Responsibilities

• Support the implementation of strategic and operational plans aligned with DCHC’s Theory of Change and strategic priorities
• Supervise interprofessional staff and promote a culture of collaboration, accountability, inclusion, and innovation
• Participate in budget planning and monitor program performance against financial and operational targets
• Champion quality improvement and change management initiatives across assigned programs
• Support recruitment, onboarding, performance reviews, and staff development in partnership with HR and VP, IC&E
• Ensure the seamless integration of clinical, wellness, and health education services within assigned teams
• Foster internal referrals and collaboration across teams to support coordinated, client-centered care
• Monitor program performance and prepare reports on key performance indicators, identifying opportunities for improvement
• Promote interprofessional collaboration and best practices in care delivery, including virtual and in-person services
• Ensure compliance with DCHC standards, funder requirements, and relevant legislative and regulatory frameworks
• Develop and maintain positive relationships with community members, local service providers, and system partners
• Participate in community-based planning tables, sector initiatives, and cross-organizational collaborations as needed
• Support engagement activities that centre community voice in program planning and service design

Benefits

• The job posting mentions that DCHC is committed to creating an inclusive environment and will comply with legislation regarding accessibility and human rights, but does not list specific benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager