Manager Insurance Claims
About The Position
At PALMS Insurance, a NextEra Energy company, we specialize in offering customized insurance solutions that address the unique needs of our clients. Our commitment to excellence, reliability, and customer satisfaction sets us apart as a trusted provider in the insurance industry. Are you ready to make a meaningful difference? Become a part of our team today. The Manager, Insurance Claims – Property is responsible for overseeing the day-to-day operations of the property claims unit, ensuring timely, accurate, and fair resolution of first-party and third-party property claims. This role provides leadership, technical guidance, and quality oversight to a team of claims adjusters while maintaining compliance with applicable regulations, company policies, and best practices.
Requirements
- Bachelor's degree in Business, Risk Management, or a related field
- 5+ years of property claims experience, with at least 2 years in a supervisory or leadership role
- Active property & casualty adjuster license (or ability to obtain within 90 days)
- Strong knowledge of property policy coverages, valuation methods, and claims processes
- Proven ability to manage team performance and drive results in a fast-paced environment
- Bachelor's or Equivalent Experience
- Experience: 7+ years
Nice To Haves
- Experience with Renewable Energy claims handling
- Familiarity with TPA oversight and vendor management
- AIC, CPCU, or equivalent professional designation
Responsibilities
- Lead and manage a team of property claims adjusters, including hiring, training, performance management, and development
- Oversee the investigation, evaluation, and resolution of commercial E&S property claims from first notice of loss through closure including Affiliate Property claims
- Monitor claims metrics, cycle times, reserves, and outcomes to ensure operational efficiency and financial accuracy
- Review and approve reserves, payments, and coverage determinations in accordance with authority guidelines
- Collaborate with legal counsel, outside vendors, TPAs, and other stakeholders on complex or litigated claims
- Ensure compliance with state regulations, policy terms, and internal guidelines
- Identify trends in claims activity and provide actionable insights to senior leadership
- Support implementation of claims system enhancements and technology initiatives
- Serve as an escalation point for coverage disputes, large losses, and complex claims scenarios
- Prepare and present claims reports, loss run analyses, and performance dashboards to leadership
- Manages claims offices including investigation, evaluation, negotiation and settlement of claims as well as managing third-party relationships that involve claims
- Manages internal team of claims analysts to support claims activities and works with claims adjusters to assign claim value
- Reports claims status, updates and resolution to appropriate financial and reporting team members
- Presents claims status, updates and resolution for quarterly reporting
- Performs other job-related duties as assigned
Benefits
- Relocation Provided: Yes, if applicable
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What This Job Offers
Job Type
Full-time
Career Level
Manager
