Manager, Inside Systems Engineering

Vistance Networks•Charlotte, NC

3d•$125,000 - $168,000•Remote

About The Position

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. At Ruckus, our mission is to deliver purpose-driven networks across vertical markets that drive human experiences where we learn, live, work, and play. With core values focused on innovation and customer success, RUCKUS has an unbeaten track record of redefining what’s possible in connectivity and network performance with our portfolio of AI-powered access points, multigigabit switching, and Cloud and Edge services. This leadership position is remote, requires roughly 25% or more travel, depending on the candidate's location, and will manage a team of Inside Sales Systems Engineers covering North America. Candidates can live anywhere in the continental US; however, the preferred location is Charlotte, NC. How you'll help us to connect the world: The Manager, Inside Sales Systems Engineering, North America, will lead a team of account-focused Systems Engineers providing customer-focused technical sales leadership support, sales and technical enablement, selling and influencing, net new account acquisition, provide knowledge transfer of best practices for deployments and operations, technical management, and escalation as a trusted advisor. This role will interface with cross-functional group resources and leadership to define and execute strategies with your team. The Inside SE team will conduct consultative, solutions-based discussions with all levels of decision-makers and target customer initiatives across pre-sales, operational efficiencies, revenue growth, network architecture evolution planning, solution standardization, and deployment timeframes. You will attract, recruit, and develop talented SEs, and support the team’s efforts to successfully position, influence, and grow the RUCKUS product portfolio among net-new and existing installed-base customers and reseller partners.

Requirements

Undergraduate or graduate degree (BS/BA minimum) in Electrical engineering, Networking Engineering, Information Technology, Management Information Systems, Computer Science, or equivalent proven work-related experience
Minimum 10 years of pre-sales or equivalent experience working with route, switch, and Wi-Fi technologies
5+ years of management experience with demonstrated leadership of technical teams
5+ years demonstrable hands-on experience supporting customers, including selling of Wi-Fi, switching, Analytics, SaaS, other network solutions, deployments, managed services, etc.
Strong leadership qualities through inspiration, positive reinforcement and recognition, personnel growth, support, and managing complex situations, relationships, behaviors, and removing roadblock items for your SE team
Highly effective technical, business, and industry-related presentation skills
Strong verbal and written communication skills.

Nice To Haves

A proficient understanding of net new customer acquisition, existing customer development, channel landscape of MSPs, traditional networking resellers and distribution partners, pre-sales engineering, technical sales processes, and critical account management
Strong understanding and experience with mid to large enterprise business models and technical requirements for verticals that include MDU, K-12, SLED, higher education, hospitality, manufacturing, warehouse, logistics, large public venues and others
Advanced understanding of industry and business drivers and how to map these to a customer requirements and network environment, migration and network refresh decision making strategies including identification of improvement areas in network design
Multi-tasker with strong ability to manage under pressure to address deadlines, program manage development of deliverables, and logistical champion when supporting multiple projects and events
Working knowledge or understanding of networking technical skills; specifically, 802.11 Wi-Fi technology evolution releases (Wi-Fi 5, 6, 7), RF antenna signal propagation behavior, best practices design and assessment, predictive heat map creation, wireless troubleshooting, wireless network optimization, IP routing and switching WAN/LAN design, setup and configuration, Layer 4-7 application services, security authentication methods and products, SASE, SD-WAN, RADIUS, AD, Virtualization environments/deployments, VM installations, (any of VMWare, KVM, Hyper-V, GCE, Azure, AWS), secure device/user onboarding solutions, etc.
General knowledge of the following areas of specialization: Cloud services (SaaS); VLAN; network segmentation, personal identity networking, security (SASE); SD-WAN; wireless controller architectures; indoor and outdoor wireless deployments; routing and switching
Strong program management experience, technical relationship building, verbal and written communications skills, presenting and thought leadership, and commanding a room of executive level decision makers
A professional or associate-level project/program management certification OR equivalent experience is preferred

Responsibilities

Support the Inside Sales leaders, sales teams, and systems engineers in the achievement of revenue goals, customer growth, business planning, product portfolio expansion, and new customer acquisition
Develop leadership-level relationships with responsibilities for customers, vendors, partners, and internal service organizations to manage successful network implementations that allow customers to gain the competitive advantage of RUCKUS solutions
Deliver technical presentations and lead discussions as a regional/group leader
Review formal technical account plans, RFx proposals, and sales strategies of your team
Recruit, hire, and retain top talent for permanent assignments
Coach and develop staff. Provide performance management, development planning, salary planning, technical training, reward and recognition, and team building
Plan, organize, and direct the activities of a variety of cross-functional teams and non-sales support groups to ensure the highest customer satisfaction
Collect customer feedback from the SE team and collaborate with Product Line Management to influence products and services roadmaps
Leverage industry knowledge, technology, vertical trends, and awareness of the business economics to aid systems engineers in growing and building their account plans
Preferred working knowledge of RUCKUS Networks management, wireless, wired, and software solutions