Manager - Inside Sales

The Franklin Group Inc•Caldwell, ID

7d•Onsite

About The Position

Franklin Building Supply is a lumber and building material company with over 45 years of experience and locations across Idaho and Nevada. We are 100% Employee Owned, meaning employees earn ownership through their work and benefit from the company's growth. We have been recognized as a Top 10 Best Places to Work in Idaho for seven consecutive years. We supply a wide range of materials for home building, excluding plumbing and electrical, and focus on serving professional home builders. Our services include installation of various products and manufacturing of trusses, cabinets, doors, and granite countertops. We are committed to continuous improvement, investing in tools, equipment, and training to help our team reach its potential. We offer competitive compensation and benefits, including medical/Rx, vision, dental insurance, 401(k), paid time off, holiday pay, and disability & life insurance.

Requirements

Knowledge of customer service fundamentals and experience in building and managing a customer-first culture across the store
Skills in retail business financials (e.g. payroll, profit and loss) and driving sales growth
Experience creating store-specific strategies and managing your team to deliver results
Knowledge of retail business fundamentals for the total store: sales trends, inventory management, and pricing and promotions strategies
Make business decisions by assessing market competition, understanding customer insights, and feedback
Experience managing a large team of hourly employees and leaders
Skills in recruiting, selecting, talent management, and talent planning across all departments
Customer sales and service-minded
Positive attitude, curious in every possible way
Strong interpersonal and communication skills
Strong cognitive skills, including problem analysis, decision making, and financial and quantitative analysis
Manage conflict, lead, and hold others accountable
Relate well with and interact with all levels of the organization
Welcoming and helpful attitude
Manage workload and prioritize tasks independently
Proactive, organized, and understand the LEAN philosophy
Legally authorized to work in the United States and will be verified through the federal E-Verify system.

Responsibilities

Own your store’s overall business to drive efficiency and grow sales
Leverage your reports (financial, operational, team) to understand the business and make decisions.
Understand sales trends and lead your team to drive sales growth in core businesses by leaning into key seasons/events.
Know and assess the competition; leverage customer insights and feedback to drive the business and be the destination of choice for our customers
Lead an efficient operation to fund the sales culture.
Always demonstrate a culture of ethical conduct and safety. Lead and hold the team accountable to work in the same way.
Lead a confident and knowledgeable sales force that delivers a differentiated experience for our customers, prioritizes the guest over task, and delivers a welcoming, inspiring, rewarding, and easy customer experience.
Invest in training to enhance skills and capabilities.
Other duties as assigned