Manager, Inside Sales - Horizons

Springs Window Fashions • Waukegan, IL

4d

About The Position

The Manager, Inside Sales - Horizons position is a critical leadership role within the dealer business unit, responsible for driving dealer engagement, sales execution, and alignment between inside and field sales efforts. This role will lead and oversee the activities of the internal inside sales account representative team, including developing sales targets and sales strategies. The position will collaborate closely with the Director of Field Sales, Regional Sales Managers, the channel marketing team, and the training team to support the Horizons brand and training roadshows. The primary goal is to drive sales through the identification of sales opportunities, increased and improved dealer contact, and process and efficiency improvements.

Requirements

• Bachelor’s degree in Business, Sales, Marketing, or a related field.
• 5+ years of inside sales experience.
• Experience managing direct reports.
• Track record of driving revenue growth, meeting or exceeding sales targets, and improving key sales metrics.
• Ability to translate business strategy into executable sales plans.
• Comfort with forecasting, goal setting, KPI tracking, and data-driven decision making.
• Effective communicator who can partner with Marketing, Operations, Customer Service, and senior leadership to align execution and resolve issues.
• Experience leveraging CRM tools to manage pipeline, monitor performance, and drive consistent sales processes.

Responsibilities

• Leading and overseeing activities of internal inside sales account representative team.
• Developing sales targets and sales strategies.
• Working closely with the Director of Field Sales and Regional Sales Managers to support the outside sales team.
• Collaborating with the channel marketing team on marketing strategies.
• Partnering with the training team to develop internal and external training materials.
• Supporting training roadshows.
• Driving sales through identification of sales opportunities, increased and improved dealer contact, and process and efficiency improvements.
• Providing leadership and coaching to the team of direct reports.
• Building a collaborative team environment that enables speed and collaboration, resulting in repeat business and sales growth.
• Leading the team in developing and documenting processes to facilitate a consistent dealer experience.
• Structuring activities and an approach that drives quick problem-solving ability and dealer relationship development.
• Providing leadership and guidance to the team and encouraging them to proactively adapt their approach based on the evolving needs of the dealer network.
• Supporting the team to deliver solutions for dealers' unique challenges and requests using internal systems.
• Utilizing telephone, e-mail, and virtual methods to connect with dealers and develop meaningful relationships with customers to encourage trust and loyalty.
• Collaborating with the Customer Care Manager and Sales to improve service processes to provide a consistent experience to customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager