Manager, Innovation Services

Trackonomy • San Jose, CA

21h • Hybrid

About The Position

Join the Trackonomy Team! At Trackonomy, our employee value proposition champions your growth through varied responsibilities and a commitment to innovation. Join us to evolve professionally in a company that reshapes both industries and individuals.

Connection & Community: You're essential to Trackonomy's mission, and every team member is regarded as a founder. Collectively, our goal is to make a lasting impact on the world, making every endeavor at Trackonomy a meaningful journey.

Growth & Development: Dive into diverse roles and learn from our seasoned leaders. Your potential and passion define your trajectory here. We value innovation and offer unparalleled opportunities, making your career journey transformative. At Trackonomy, your growth is multifaceted. Collaborate and learn directly from senior leaders across various departments. Here, your potential—fueled by capability, passion, and results—determines the scope of your role. At Trackonomy, merit and opportunity outweigh mere experience. It's a level playing field, offering unique opportunities not found elsewhere.

Impact: Trackonomy is dedicated to impactful tech solutions that better our world. From fire prevention to enhanced security, our innovations don't just change industries; they save lives. Join us to be part of meaningful change.

About Trackonomy
At Trackonomy, we are pioneering a transformative network of interconnected objects. Our goal is to bring inanimate objects to life, giving them the ability to converse, think, and interact in real-time. Envision a world where our devices seamlessly integrate with every physical entity, facilitating a global conversation among them. Our overarching mission is to craft the operating system for the connected world, one object, and sensor at a time. Our customers are major players in various verticals such as logistics, industrial, utilities, healthcare, and government. They use our solutions for a wide range of applications like predictive maintenance, workflow optimization, asset protection, safety, security, and environmental monitoring. We are a unicorn, funded by top investors like Kleiner Perkins and 8VC.

Our executive leadership team has experience working together for over two decades, having previously held key roles in the C-suites of renowned companies such as Flextronics, Heptagon, GT-Nexus, and Digital Motors Corporation. Together, we have engineered a revolutionary technology that is yielding extraordinary results.

Are you ready to be a part of the next chapter in Silicon Valley's hyper-growth IoT success story?

Position Overview:
We are seeking a highly motivated and hands-on professional to join our Customer Success and AI Enablement Office. In this role, you will be at the forefront of integrating AI-driven automation and productivity tools into real-world operations. You will act as the crucial bridge between our engineering teams and our customers, ensuring that our cutting-edge solutions are successfully deployed, understood, and leveraged to their fullest potential. This is a dynamic position that requires a true passion for artificial intelligence, product building, and direct customer engagement.

Requirements

• A genuine, demonstrated passion for AI technologies and hands-on product building.
• Strong experience in customer success, account management, or field operations.
• Excellent cross-functional communication skills, with the ability to manage internal stakeholders across engineering, data analysis, and manufacturing.
• Ability and willingness to travel and work flexible hours to support critical customer operations.
• Experience in discovering, implementing, and training users on new software or automation tools is highly desirable.

Responsibilities

• Engage directly with customers to manage accounts, build strong relationships, and ensure ongoing success with our products.
• Oversee the installation, testing, and troubleshooting of systems at customer locations, including specialized environments like Customer labs, warehouses, shipping bays, or office facilities.
• Facilitate seamless communication with engineering teams to relay customer feedback and technical requirements.
• Coordinate with data analysis and manufacturing teams to ensure product quality and operational efficiency.
• Discover and scope new use cases for AI-led automation and productivity tools.
• Take end-to-end ownership of implementing, documenting, maintaining, and training personnel on these AI products.
• Actively participate in the hands-on building of AI solutions, translating operational needs into technical capabilities.
• Travel to customer sites for hands-on troubleshooting and deployment oversight. Travel is typically required once a month for 2-3 days, with rare occasions requiring back-to-back or 7-day trips.
• Conduct facility visits which may occur during non-standard hours (middle of the night to early morning) to align with operational schedules (e.g., UPS facilities).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed