Manager, Innovation Services
About The Position
At Trackonomy, we believe the future belongs to organizations that can see, understand, and act on what's happening in the physical world—in real time. Our Innovation Services Managers make that vision a reality. This is a highly customer-facing role that sits at the intersection of operations, technology, product innovation, and customer success. You'll work directly with some of the world's largest logistics, healthcare, airline, and government organizations to solve complex operational challenges using Trackonomy's connected intelligence platform. Customers rarely come to us asking for a specific product. They come with difficult business problems: How do we eliminate misloads? How do we reduce lost assets? How do we automate manual processes? How do we gain real-time visibility across our operations? How do we make better operational decisions using live data? Your job is to transform those questions into solutions that deliver measurable business outcomes. Every deployment is different. Every customer is different. You'll immerse yourself in customer operations, understand how work gets done today, and help design a better way using Trackonomy's technology. This isn't traditional implementation. It's operational innovation.
Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, Data Science, Operations Research, or a related technical field.
- 0–3+ years of experience in consulting, solutions engineering, technical implementation, professional services, or software engineering.
- Strong analytical skills and the ability to break complex operational problems into practical solutions.
- Technical curiosity with experience in SQL, Python, APIs, scripting, or data analysis.
- Excellent communication skills with the ability to explain technical concepts to both engineers and business leaders.
- A collaborative mindset and comfort working across customers, engineering, product, and operations.
- Willingness to travel to customer locations throughout North America.
Nice To Haves
- Experience with IoT, supply chain, logistics, healthcare, manufacturing, aviation, or industrial operations is a plus—but curiosity and a willingness to learn matter more.
Responsibilities
- Work alongside customer operators, technical teams, and executives to understand operational challenges and uncover opportunities for transformation.
- Translate customer workflows into clear technical requirements for Trackonomy's engineering and product teams.
- Configure, validate, and deploy Trackonomy solutions in real-world environments.
- Analyze operational data to identify trends, measure outcomes, and recommend improvements.
- Design user workflows, dashboards, and operational processes that help customers make faster, better decisions.
- Partner with software, hardware, firmware, AI, and manufacturing teams to bring new capabilities into production.
- Lead pilot programs, production rollouts, and continuous improvement initiatives.
- Train customer teams, gather feedback, and rapidly iterate to improve adoption and business value.
- Present results, recommendations, and future opportunities to everyone from warehouse operators to executive leadership.
- Help shape future Trackonomy products by bringing customer insights directly into product development.
- Identify opportunities to expand successful deployments into broader customer programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
