Manager, Infrastructure

Sunward Federal Credit Union•Albuquerque, NM

13d•$121,441 - $151,801•Hybrid

About The Position

The Manager, Infrastructure is responsible for the stability, maintenance, and operational health of the credit union’s core infrastructure platforms across on-premises and cloud environments. This role leads the team responsible for systems administration, hybrid infrastructure, identity services, virtualization, and infrastructure lifecycle management. This is a hands-on leadership role that combines people management with active technical involvement. The Manager, Infrastructure participates in complex infrastructure work while ensuring the team maintains secure, well-maintained, and reliable platforms that support business systems across the organization. This role focuses on infrastructure platform operations, distinct from the Site Reliability function, which focuses on production application reliability. The Manager, Infrastructure ensures the underlying platforms that applications depend on are stable, secure, and properly maintained.

Requirements

6+ years of experience supporting enterprise infrastructure environments.
2+ years of leadership or supervisory experience.
Strong hands-on experience with technologies such as: Windows Server environments, Active Directory and identity infrastructure, Microsoft 365 administration, Virtualization platforms (HyperV preferred), Hybrid cloud environments (AWS preferred).
Experience supporting infrastructure in regulated environments.
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
In-depth knowledge of enterprise infrastructure platform operations, including how core infrastructure components (compute, identity, cloud services, virtualization, and productivity platforms) are designed, operated, integrated, and sustained in a hybrid enterprise environment.
Strong understanding of systems administration best practices and how to lead teams responsible for availability, performance, and lifecycle management of infrastructure services.
Working knowledge of infrastructure reliability and stability principles, including high availability, disaster recovery, capacity planning, patching, and performance tuning.
Solid understanding of technical troubleshooting and escalation management, including root cause analysis, incident response, and coordination with cross-functional technical teams.
Knowledge of operational process management, including ITIL-based practices such as incident, change, problem, and service request management.
Awareness of security, compliance, and regulatory requirements affecting infrastructure environments, including access controls, audit readiness, data protection, and vulnerability management.
Understanding of people leadership concepts, including coaching, mentoring, performance management, workforce planning, and building accountable, high-performing technical teams.
Ability to lead infrastructure platform operations to ensure stable, reliable, and secure systems that meet business requirements and service-level expectations.
Strong systems administration leadership skills, balancing hands-on technical credibility with strategic oversight and delegation.
Proven ability to drive infrastructure reliability and stability, proactively identifying risks, reducing technical debt, and preventing recurring issues.
Demonstrated expertise in technical troubleshooting and escalation, guiding teams through complex issues, resolving high-impact incidents, and communicating clearly with stakeholders.
Ability to design, enforce, and continuously improve operational processes, ensuring consistent execution, documentation, and measurement of outcomes.
Strong security and compliance awareness, with the ability to integrate security best practices into day to day infrastructure operations and lead teams through audits or assessments.
Effective team leadership and mentorship capabilities, including developing technical talent, providing clear direction, fostering collaboration, and modeling accountability and professionalism.
Strong communication and decision-making skills, with the ability to translate technical issues into business impact and prioritize effectively under pressure.

Nice To Haves

Operating hybrid cloud environments
Infrastructure automation or scripting
Enterprise monitoring platforms
Relevant certifications such as AWS, Microsoft, DevOps, or security certifications preferred.

Responsibilities

Lead the operational management of enterprise infrastructure platforms including Windows and Linux server environments, virtualization platforms, cloud infrastructure platforms (AWS and hybrid environments), identity and access infrastructure (Active Directory, Entra ID), Microsoft 365 infrastructure services, and storage, backup, and disaster recovery platforms.
Ensure infrastructure platforms are secure, properly patched, and maintained according to organizational standards.
Maintain system lifecycle management including upgrades, patching, and hardware refresh planning.
Ensure monitoring and alerting for infrastructure systems are functioning and actionable.
Lead and mentor a team of infrastructure engineers and administrators responsible for platform operations and engineering.
Establish operational standards, procedures, and documentation for infrastructure platforms.
Provide technical guidance and oversight for infrastructure maintenance and remediation work.
Serve as the senior escalation point for complex infrastructure platform issues.
Participate directly in complex infrastructure troubleshooting, remediation, projects, and system improvements.
Support implementation of infrastructure solutions designed by architecture teams.
Assist with infrastructure upgrades, platform improvements, and system migrations.
Contribute to automation or scripting efforts that improve operational efficiency.
Oversee infrastructure patch management and vulnerability remediation.
Ensure backup systems and disaster recovery capabilities are operational and regularly tested.
Maintain operational visibility into infrastructure health, capacity, and system utilization.
Lead root cause analysis related to infrastructure platform failures.
Partner with the Site Reliability and Production Operations teams to ensure infrastructure platforms support reliable application operations.
Coordinate during incidents when application issues require infrastructure investigation or remediation.
Support infrastructure readiness for new application deployments and platform changes.
Ensure infrastructure systems comply with internal security standards and regulatory expectations (NCUA, FFIEC, GLBA).
Support audits, regulatory exams, and security reviews related to infrastructure platforms.
Ensure infrastructure configuration and operational controls align with organizational security policies.