MANAGER, INFRASTRUCTURE SERVICES (315A91826)

Infinite Campus•Minneapolis, MN

12d•$138,684 - $180,000•Hybrid

About The Position

The Manager, Infrastructure Services will lead the engineering, operation, and continued modernization of Infinite Campus infrastructure, with responsibility for delivering secure, reliable, resilient, high-performing, and cost-effective technology platforms. This role will develop and execute infrastructure strategy, advance the company’s hybrid cloud vision in partnership with Product Management and Platform Engineering, and establish a mature automation practice using Infrastructure as Code, Configuration as Code, well-engineered standards, and AI-augmented operations. The Manager will oversee infrastructure security and compliance alignment, observability, incident management, disaster recovery readiness, capacity planning, FinOps, change-control practices, vendor relationships, and the infrastructure budget. They will work closely with Platform Engineering, Security, Corporate IT, Customer Experience Operations, and other business leaders while coaching and developing the Infrastructure team. As they progress in the role, they will be expected to build a high-performing team, further modernize Infinite Campus' hybrid cloud strategy, and develop a fully established automation practice that reduces manual operational effort and improves engineering efficiency.

Requirements

Significant IT infrastructure leadership experience.
Broad technical expertise across hybrid cloud architecture, network engineering, Linux and Windows technologies, virtualization and hyperscaler environments, infrastructure security, observability and monitoring, disaster recovery and resilience engineering, and hardware and critical-facilities operations.
Understanding of modern infrastructure automation practices, including Infrastructure as Code and Configuration as Code.
Comfort incorporating AI-augmented approaches into infrastructure operations.
Strong systems engineering leadership skills.
Incident management skills.
FinOps skills.
Capacity management skills.
Strategic planning skills.
Technical mentorship skills.
Team leadership skills.
Bachelor’s degree in Computer Science, IT, Cloud Computing, or a related field, or the equivalent of 15 years of experience at an appropriate level of complexity.

Nice To Haves

Experience operating infrastructure as an isolated discipline.
Experience balancing reliability, security, performance, scalability, operational efficiency, and cost.
Experience making thoughtful decisions about emerging technologies.
Experience promoting engineering excellence.
Experience fostering a one-team leadership mindset across business units.

Responsibilities

Lead the engineering, operation, and modernization of Infinite Campus infrastructure.
Deliver secure, reliable, resilient, high-performing, and cost-effective technology platforms.
Develop and execute infrastructure strategy.
Advance the company’s hybrid cloud vision.
Establish a mature automation practice using Infrastructure as Code, Configuration as Code, well-engineered standards, and AI-augmented operations.
Oversee infrastructure security and compliance alignment.
Manage observability, incident management, disaster recovery readiness, capacity planning, FinOps, and change-control practices.
Manage vendor relationships and the infrastructure budget.
Coach and develop the Infrastructure team.
Build a high-performing team.
Modernize Infinite Campus' hybrid cloud strategy.
Develop an automation practice to reduce manual operational effort and improve engineering efficiency.