Manager, Infrastructure Services (315A91826)

Infinite Campus•Minneapolis, MN

11d•$180,000•Hybrid

About The Position

The Manager, Infrastructure Services will lead the engineering, operation, and continued modernization of Infinite Campus infrastructure, with responsibility for delivering secure, reliable, resilient, high-performing, and cost-effective technology platforms. This role will develop and execute infrastructure strategy, advance the company’s hybrid cloud vision in partnership with Product Management and Platform Engineering, and establish a mature automation practice using Infrastructure as Code, Configuration as Code, well-engineered standards, and AI-augmented operations. The Manager will oversee infrastructure security and compliance alignment, observability, incident management, disaster recovery readiness, capacity planning, FinOps, change-control practices, vendor relationships, and the infrastructure budget. They will work closely with Platform Engineering, Security, Corporate IT, Customer Experience Operations, and other business leaders while coaching and developing the Infrastructure team. As they progress in the role, they will be expected to build a high-performing team, further modernize Infinite Campus' hybrid cloud strategy, and develop a fully established automation practice that reduces manual operational effort and improves engineering efficiency.

Requirements

Significant IT infrastructure leadership experience.
Broad technical expertise across hybrid cloud architecture, network engineering, Linux and Windows technologies, virtualization and hyperscaler environments, infrastructure security, observability and monitoring, disaster recovery and resilience engineering, and hardware and critical-facilities operations.
Understanding of modern infrastructure automation practices, including Infrastructure as Code and Configuration as Code.
Comfort incorporating AI-augmented approaches into infrastructure operations.
Strong systems engineering leadership skills.
Strong incident management skills.
Strong FinOps skills.
Strong capacity management skills.
Strong strategic planning skills.
Strong technical mentorship skills.
Strong team leadership skills.
Bachelor’s degree in Computer Science, IT, Cloud Computing, or a related field, or the equivalent of 15 years of experience at an appropriate level of complexity.

Nice To Haves

Operate at both a strategic and technical level.
Establish a long-term infrastructure vision while remaining close enough to the technology and team to guide sound engineering decisions.
Collaborative leader who enjoys developing people, creating strong engineering practices, improving automation, and partnering across technical and business functions.
Comfortable balancing reliability, security, performance, scalability, operational efficiency, and cost while making thoughtful decisions about emerging technologies.
Ability to build a high-performing team, promote engineering excellence, foster a one-team leadership mindset across business units, and help evolve Infinite Campus infrastructure toward an increasingly automated, resilient, and modern hybrid-cloud environment.

Responsibilities

Lead the engineering, operation, and modernization of Infinite Campus infrastructure.
Deliver secure, reliable, resilient, high-performing, and cost-effective technology platforms.
Develop and execute infrastructure strategy.
Advance the company’s hybrid cloud vision in partnership with Product Management and Platform Engineering.
Establish a mature automation practice using Infrastructure as Code, Configuration as Code, well-engineered standards, and AI-augmented operations.
Oversee infrastructure security and compliance alignment.
Manage observability, incident management, disaster recovery readiness, and capacity planning.
Oversee FinOps, change-control practices, and vendor relationships.
Manage the infrastructure budget.
Work closely with Platform Engineering, Security, Corporate IT, Customer Experience Operations, and other business leaders.
Coach and develop the Infrastructure team.
Build a high-performing team.
Further modernize Infinite Campus' hybrid cloud strategy.
Develop a fully established automation practice that reduces manual operational effort and improves engineering efficiency.