Manager, Infrastructure Management & Operations

Durham Community Health Centre•Oshawa, ON

11d•CA$80,000 - CA$85,000•Hybrid

About The Position

As part of the management team at DCHC, the Manager, Infrastructure Management & Operations position oversees the following needs of the organization: Infrastructure Planning & Management: Ensure our current and future facilities plans align and support the organization's strategic plan. This will be achieved through future planning of facilities in accordance with organizational growth and community needs, maximizing utilization of existing facilities, overseeing all capital acquisition, identifying cost and process efficiencies, proactive maintenance of the facilities, oversight and management of vendors and contracts, being a strong people leader and delivering on special initiatives as assigned. IT Planning & Management: Ensure our current and future technology plans align and support the organization’s strategic plan. This will be achieved through future planning of IT infrastructure design in accordance with the organizational and community needs, oversight and implementation of IT control measures, policies and processes, management of all IT service, hardware and software contractual relationships, overseeing the support and security performance of the external managed services provider, and delivering on special initiatives as assigned. Insurance Management: Ensure organization's insurance policies align with organization's needs and risks, manage renewals, schedule meetings with insurance brokers to negotiate terms and identify opportunities, manage insurance records for audit and compliance purposes, and deliver on special initiatives as assigned. Additionally, this role sits on the organization's Health & Safety committee and may be asked to assist or serve on other committees or project groups.

Requirements

5-7 years of relevant experience managing multiple operational areas i.e. facilities, IT, corporate services, etc.
Bachelor's degree in business administration, healthcare management or relevant experience
Strong understanding of standards and requirements related to facilities management, insurance, etc. is required
Strong leadership & management skills are required: people management, budget management, project management, change management, etc.
Strong Microsoft Suite skills are required: Excel, PowerPoint, Word, Azure, Visio, Teams, SharePoint, etc.
Satisfactory criminal reference check.
Valid "G" Ontario driver's license and unlimited use of a vehicle.
PASSIONATE and has a desire to learn, roll-up their sleeves and lead with an entrepreneurial mindset
Ability to lead unionized and non-unionized staff and contractors
Ability to prioritize and multitask multiple projects at the same time
Ability to work autonomously
Ability to work well under pressure in a fast-paced environment and be adaptable to the changing needs of the organization
Ability to influence and manage conflicts
Strong problem-solving skills and attention to detail and accuracy
Excellent interpersonal and collaboration skills with a proven ability to successfully deal with complex issues working within the context of cross-functional teams
Strong verbal, written and interpersonal skills
Full vaccination against COVID-19 is mandatory for this position. DCHC will adhere to its duty to accommodate individuals who are unable to be fully vaccinated for a reason protected under human rights legislation.

Nice To Haves

MBA and/or PMP Certification is an asset
FMP or CFM certification is an asset
Experience within the healthcare, NFP or charitable sector is strongly preferred

Responsibilities

Design operational strategies, operating plans, priorities and policies with guidance and approval from CFO
Effective multi-year and annual planning and management of operating budget; provide input towards organizational annual budgeting exercise
Provide people leadership to internal staff and external support vendors to achieve high-level of organizational commitment and job performance; this includes communicating job expectations, planning and appraising productivity, conflict management, staff development and coaching & motivating staff
Provide support and guidance to colleagues as needed and seek input, as necessary, for organizational-wide recommendations
Ensure operating plan objectives align with organizational strategic objectives; Deliver on operating objectives, performance measures and KPls
Lead with a growth mindset and promote organizational values through performance and leadership approach
Share innovative ideas on how to increase operational efficiencies and how might DCHC increase its ability to deliver against its strategic plan and Theory of Change
Ensure appropriate employees are aware of DCHC's policies and processes as it relates to Facilities, or Insurance
Be jointly responsible, as a member of the management team, for the effective implementation and adherence to Health and Safety legislation.
Ensure self and team's adherence with legislative requirements and employment principles (e.g., AODA, Human Rights Code, Ontario Employment Standards)
Effectively and efficiently manage all DCHC infrastructure and facilities for business continuity. Ensure an updated business continuity plan exists within the organization.
Ensure a multi-year infrastructure strategy exists in alignment with the organization's strategic plan
Conduct organization-wide utilization exercise and provide analysis, recommendations, and cost implications
Proactively liaise with departmental leaders to seek input on infrastructure needs and areas of improvement/opportunities
Manage all Capital Infrastructure projects including logistic management of the organization
Manage negotiation of new site leases, relocation or contract renewals
Conduct appropriate engineering and facility tests/reports to ensure safety and sustainability of DCHC facilities
Supervise building design and systems (floorplan, structural changes, roofing, parking lot and lighting) and building operating systems (HVAC, BAS, Electrical, Access control)
Ensure periodic and preventive maintenance through proactive timely trouble shooting
Negotiate and manage all infrastructure related contractual relationships (facilities management);
Ensure proper records management of all infrastructure related records
Manage the facilities database, security systems and access control system(s)
Support special projects or initiatives as assigned
Effectively and efficiently manage all DCHC IT infrastructure needs for business continuity. Ensure an updated incident report management plan and support management plan exists within the organization
Ensure a multi-year IT strategy exists in alignment with the organization’s strategic plan; with a strong focus on digital transformation, cyber security, support management and long-term sustainability
Conduct penetration testing and threat assessment and provide analysis, recommendations, and cost implications
Proactively liaise with departmental leaders to seek input on IT needs and areas of improvement/opportunities
Manage 3rd party MSP and other services, as needed, to ensure SLA’s are met in accordance with the contractual terms. Work with MSP on special projects, initiatives or reporting needs
Negotiate and manage all IT related contractual relationships (hardware, software, and services); ensure proper records management of all IT related records
Oversee IT procurement plans and inventory control to ensure equipment is ordered in accordance with the organization’s needs and ability to manage / control inventory and user expectations
Ensure a smooth proactive employee onboarding and offboarding plan exists and is implemented
Ensure IT Inventory is effectively tracked and managed
Implement and monitor effective IT controls, policies, and procedures across the organization; Design or update IT policies as needed
Provide staff development / training opportunities to build staff awareness and knowledge around IT best practices
Effectively and efficiently manage DCHC's insurance needs for business continuity. Ensure updated insurance policies exists within the organization
Meet with respective insurance brokers to negotiate terms and complete renewal processes; ensure proper records management of all insurance related records