Manager, Infrastructure Cloud Services

Northwestern Memorial Healthcare•Chicago, IL

5d•Onsite

About The Position

The Manager, Infrastructure Cloud Services is responsible for the management and leading a team to build and support services in the cloud or onsite. The Manager is responsible for guaranteeing that technology systems, services, and processes run smoothly and efficiently in support of Northwestern Medicine’s operations. The Manager will be responsible for troubleshooting software application problems, system administration issues, or network concerns along with systems management and integration functions. Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care. We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly. Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by: Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies Implementing advanced technologies in clinical and administrative areas Furthering development of the end user support model to help enhance modern infrastructure

Requirements

Bachelor’s degree or equivalent experience
5 or more years of experience in Information Services management of Cloud, On Prem, and Virtualized Services.
Management experience with complex, cross-organizational systems.
Demonstrated project & process management skills.
Demonstrated budget management skills.
Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
Demonstrated analysis and problem-solving skills.
Experience working with and negotiating with external vendors.
Experience working with and negotiating vendor contracts.
Excellent team building skills.
Excellent verbal and written communication skills.
Outstanding coordination, facilitation, consultation, and conflict resolution skills.

Nice To Haves

Healthcare technology background
Master’s degree in related field

Responsibilities

Proven experience working in a Cloud/IaaS environment (Private and Public) such as AWS, GCP, Azure or Openstack
Investigate and troubleshoot software application issues related to the infrastructure
Perform root cause analysis of infrastructure related activities
Provide technical guidance or support for the development or troubleshooting of applications or systems issues
Provide advice on project costs, application design concepts, or application design changes
Verify stability, interoperability, portability, security, or scalability of system architecture
Maintain end to end architecture/system with integrated systems
Plan, coordinate, assign, and account for the work of Systems staff
Coordinate the development of annual systems plans
Supports the delivery of work leveraging Agile, Scrum, and / or Kanban
Monitor, measure, and report customer service levels against agreed upon performance standards
Demonstrate the ability to “get things done”, effectively direct the execution of the projects to support the achievement of successful, on-time and on-budget delivery of IT commitments.
Manage resource agility/versatility for all direct reports and assist with progression of employee career paths
Manage vendor relationships, contracts, and contract management policies for cost-effectiveness, negotiate licensing agreements, plan for major software/infrastructure upgrades, and ensure that service management processes are used.
Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate
Manage operating and capital budgets to meet NMHC budget goals
Unquestionable integrity, credibility and character and demonstrated high moral, ethical behavior
Present to NM operational leadership meetings
Present to industry conferences as needed
Represent NM at local user groups and symposiums