Manager, Information Technology

LA Alliance

3d • $72,000 - $120,000 • Hybrid

About The Position

Alliance College-Ready Public Schools is a large non-profit public charter school network in Los Angeles, operating 25 high-performing middle and high schools serving approximately 13,000 scholars from Latinx, Black, and recent immigrant communities. The Manager of Information Technology, reporting to the Director of Information Technology, will oversee the IT Shared Service team, provide onsite IT support to Alliance schools, and share responsibility for the help desk, device inventory, and key enterprise IT systems like Google Workspace, Zoom, and JAMF. This is a hybrid role, with about 75% of the time spent at Alliance schools supporting the IT Shared Service team and their schools.

Requirements

• Commitment to Alliance’s core beliefs and educational philosophy.
• Experience as a supervisor who prioritizes their direct reports.
• Strong customer service orientation, including timely response to customer needs.
• Excellent communication skills and a customer-service mindset.
• Strong technical knowledge and experience repairing Macs, PCs, Chromebooks, iPads, Apple TVs, and other educational technology devices.
• Strong technical knowledge and experience with Google Admin Console and JAMF.
• Familiarity with Microsoft Active Directory, Group Policy, and cloud-based solutions.
• Familiarity with Zoom & VoIP phones.
• Reliable transportation for school site work.
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 3-5 years of experience in Information Technology.
• Robust supervisory and help desk experience.

Nice To Haves

• Knowledge of PowerSchool is a plus.
• Relevant certifications for Google, Apple, & JAMF are preferred.

Responsibilities

• Share oversight and supervision for the IT Shared Service team, which currently provides direct service to 11 Alliance schools (to provide direct service to all 25 Alliance schools).
• Directly supervise two of the four IT shared service team members (note: this number may increase as the team expands).
• Provide additional onsite IT support as needed at Alliance schools participating in the IT shared service program, particularly during peak periods (e.g., interim & state testing, beginning of year device setup & deployment).
• Fill in for the IT shared service team members during planned vacations, sick days, etc.
• Oversee Alliance’s help desk, including ticket resolution and monthly service metrics.
• Oversee Alliance’s device inventory, including quarterly audits and serving as the admin for Snipe-IT, Alliance’s asset inventory system.
• Collaborate with key stakeholders, including: IT Desktop team, IT Network team, IT Shared Service team, IT Home Office staff, Data & Systems Home Office staff, IT school site technology associates, and School site leadership (e.g., Assistant Principals of Operations & School Operations Managers).

Benefits

• Competitive salaries commensurate with experience
• Generous retirement and health benefits
• Relocation bonus of $5,000 for individuals and $7,500 for new staff with families/partners.
• $500 per year for professional development expenses for Home Office staff.
• $400 work-from-home set-up allowance
• $100 monthly stipend for remote work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree