LTG - Manager, Information Technology

Lennar•Irvine, CA

2d•$138,412 - $184,549•Onsite

About The Position

The Onsite IT Manager is a strategic and operational leader responsible for overseeing a team of Onsite IT technicians and ensuring the delivery of high-quality technical support for Lennar’s Division and Field Offices. This role focuses on driving consistency, operational excellence, and continuous improvement while supporting business operations at scale.

Requirements

5+ years of relevant experience, including lead or supervisory experience.
Knowledge of IT service design, implementation, and operations.
Must be able to learn, understand, and apply new technologies.
Strong strategic thinking paired with hands-on operational oversight.
Effective presentation and communication skills.
Basic financial planning and budgeting experience.
Solid understanding of project management principles and technical infrastructure fundamentals.
Experience integrating security methods and requirements into IT operations.
Ability to manage IT services to defined Service Level Agreements.
Understanding of Disaster Recovery methods and processes.
Comfortable working in a fast-paced, evolving environment with shifting priorities.
Responds to project adjustments and changes promptly and efficiently.
Flexible and adaptable during times of change.
Ability to work effectively with individuals across a broad range of disciplines and communication styles.
Strong collaboration and relationship-building skills with peers, leadership, and business partners.
Strong written and verbal communication skills.
Strong interpersonal, organizational, and operational skill sets.
Ability to research and evaluate technical solutions and project-related issues.
Willingness and ability to learn and apply new technologies.
Strong customer service focus.
Ability to prioritize and execute tasks effectively in a high-pressure environment.
Tenacious, driven, energetic, and demonstrates a high degree of professional integrity.
Ability to follow direction, accept constructive feedback, and work collaboratively with supervisors and peers.

Nice To Haves

Bachelor’s degree or equivalent certification preferred.
ITIL certification preferred.

Responsibilities

Define and execute an Onsite IT support strategy that aligns with enterprise goals and supports business growth.
Lead and manage a team of Onsite IT technicians, ensuring consistent and reliable support across Division and Field Offices.
Drive standardization, operational excellence, and continuous improvement across all supported locations.
Establish and track KPIs to measure performance, promote accountability, and ensure adherence to defined SLAs for incident resolution and service delivery.
Provide mentorship, coaching, and development opportunities to technicians to build a high-performing and resilient team.
Collaborate with cross-functional IT teams including Infrastructure, Security, Engineering, and Service Desk to deliver integrated, end-to-end solutions.
Serve as a key execution partner for enterprise IT initiatives, ensuring successful implementation at the Division and Field Office level.
Promote governance and adherence to enterprise IT policies, SOPs, and frameworks such as ITIL and ISO 27001.
Act as an advocate for field needs and represent Onsite IT perspectives in planning and execution discussions.
Drive the creation and maintenance of operational documentation, including knowledge articles and onboarding materials, to support scalable and repeatable processes.
Champion a culture of collaboration, accountability, and customer-focused service across the team.